Spa Experience Coordinator-Spa-Part Time

Pinehurst Careers•Pinehurst, NC

8d•$13 - $15

About The Position

The Spa Experience Coordinator welcomes and greets guests entering the Spa, helping ensure they have a comfortable and relaxing experience. The position supports Spa operations, including the Retail and Salon Desks, and requires maintaining cleanliness, protecting guest privacy, and providing knowledgeable, helpful service. The coordinator uses Spa software and computer programs, promotes and sells body products, and responds calmly to guest concerns and operational issues. The role also requires flexibility in scheduling and knowledge of the resort and surrounding area. CPR training must be completed within 90 days of employment. Pinehurst describes its culture as centered on Genuine Hospitality, Be Trustworthy, Good Stewards, and Inspired Innovation. Employees are expected to uphold that culture, perform their duties consistently, and handle other duties as assigned in an ever-changing environment. The work environment is usually quiet, with occasional exposure to moving mechanical parts, chemicals, fumes or airborne particles, wet or humid conditions, outside weather, extreme temperatures, and electrical-shock risk. The employer may transfer employees to another job assignment or location on a temporary or regular basis as needed.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Ability to remain calm and work well under pressure.
Conflict-resolution skills to evaluate product and treatment quality and guest complaints.
Ability and desire to listen actively, work well with people, assess needs, and provide assistance and resolution.
Willingness to work a flexible schedule.
Ability to protect guest privacy.
CPR training required within 90 days of employment.
Ability to walk, talk, and hear regularly; stand, sit, use hands and fingers, feel, and reach frequently; and occasionally climb or balance, stoop, kneel, crouch, or crawl.
Ability to frequently lift and/or move up to 50 pounds.
Close vision, distance vision, color vision, and ability to adjust focus.
One year of related receptionist experience is desired.

Nice To Haves

One year of related receptionist experience.
Knowledge of the Resort and surrounding areas.

Responsibilities

Greet each guest with a smile and help provide a comfortable, relaxing Spa experience.
Stay up to date on developments pertinent to the department and be trained in their use.
Attend weekly formal meetings conducted by the Supervisor and/or Department Manager.
Maintain a high level of cleanliness throughout the Spa facility and in all work areas.
Attend product knowledge training.
Promote and sell body products.
Communicate booking issues and guest-provided information to managers and leads.
Use Spa software and computer programs.
Remain calm and work effectively under pressure without allowing it to affect guests or employees.
Evaluate product and treatment quality and address guest complaints using conflict-resolution skills.
Listen actively, assess people's needs, and provide assistance and resolution.
Work flexibly with scheduling needs.
Ensure the privacy of each guest.
Assist with Spa operations, including the Retail and Salon Desks.
Complete CPR training within 90 days of employment.
Maintain knowledge of the Resort and surrounding areas.
Perform other duties as assigned and accommodate temporary or regular transfers to other job assignments or locations as needed.