Spa Experience Coordinator-Spa-Full Time

Pinehurst•Pinehurst, NC

About The Position

The Spa Experience Coordinator welcomes and greets guests entering the Spa, helping ensure they have a comfortable and relaxing experience. The role supports Spa operations, including Retail and Salon Desks, and requires maintaining guest privacy, providing assistance and resolving concerns, and communicating issues to managers and leads. The coordinator helps maintain a clean Spa facility, promotes and sells body products, and uses Spa software and computer programs. CPR training is required within 90 days of employment. The position requires flexibility in work scheduling and the ability to remain calm under pressure while interacting with guests and employees. The work environment is usually quiet. Employees may occasionally encounter moving mechanical parts, toxic or caustic chemicals, fumes or airborne particles, wet or humid conditions, outside weather, extreme cold or heat, and electrical-shock risks. The role involves regular walking and talking or hearing; frequent standing, sitting, using hands and fingers, feeling, and reaching; and occasional climbing or balancing, stooping, kneeling, crouching, or crawling. Employees must frequently lift or move up to 50 pounds. Close, distance, and color vision and the ability to adjust focus are required. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or GED and at least one year of related receptionist experience desired, or an equivalent combination of education and experience.
CPR training required within 90 days of employment.
Ability to communicate with managers and leads about booking issues and information shared by guests.
Ability to use Spa software and computer programs.
Ability to remain calm and work well under pressure.
Conflict-resolution skills to evaluate product and treatment quality and guest complaints.
Ability to actively listen, work well with people, assess needs, and provide assistance and resolution.
Willingness to work a flexible schedule.
Ability to maintain guest privacy.
Ability to walk, talk or hear regularly; stand, sit, use hands and fingers, feel, and reach frequently; and occasionally climb or balance, stoop, kneel, crouch, or crawl.
Ability to frequently lift and/or move up to 50 pounds.
Close, distance, and color vision and ability to adjust focus.

Nice To Haves

Knowledge of the Resort and surrounding areas.

Responsibilities

Greet each Spa guest with a smile and help provide a comfortable, relaxing experience.
Stay up to date on developments pertinent to the department and be trained and knowledgeable in their use.
Attend weekly formal meetings conducted by the Supervisor and/or Department Manager.
Maintain a high level of cleanliness throughout the Spa facility and work areas.
Attend product-knowledge training and promote and sell body products.
Take initiative and communicate booking or guest-information issues to managers and leads.
Use Spa software and computer programs.
Remain calm and work effectively under pressure without displaying that pressure to guests or employees.
Evaluate product and treatment quality and guest complaints using conflict-resolution skills.
Listen actively, assess guests’ needs, and provide assistance and resolution.
Ensure each guest’s privacy.
Assist with Spa operations, including Retail and Salon Desks.
Maintain knowledge of the Resort and surrounding areas.