Experience Specialist (Med Spa Coordinator) - Full Time

VIVA DAY SPA • Dallas, TX

3d

About The Position

Viva is seeking an Experience Specialist (Med Spa Coordinator) to coordinate and oversee the day-to-day operations of its med spa services, including laser treatments, injectables, and other advanced aesthetic and wellness treatments. The role is centered on delivering five-star hospitality and patient experiences in a collaborative, nurturing setting. The successful candidate will use strong service and sales skills to support bookings, upgrades, and business growth while contributing to a warm, detail-oriented team environment.

Viva is an Austin-based, locally owned day and medical spa founded in June 2005. The company has four locations in Central Austin and Round Rock. This position requires a background check because of the personal nature of the business. Viva describes its sanitation practices as including HEPA filters and enhanced protective measures during pandemics.

Requirements

• At least one year of professional experience in a medical or day spa.
• Ability to work weekends, evenings, and holidays on a rotating schedule.
• Willingness to make a minimum one-year commitment to the department.
• Warm, calm, and nurturing demeanor.
• Five-star customer service skills.
• Efficient time use and superior time-management skills.
• Focus on average ticket price, rebooking, cross-booking, and upgrades.
• Sales drive to exceed KPIs and motivation by incentives and education.
• Acute attention to detail and ability to think on your feet.
• Responsibility, wellness orientation, teamwork, and a strong work ethic.
• Curiosity and ability to build relationships and engage people.
• Ability to inspire, educate, and grow business.
• Professional written and verbal communication skills.
• Computer knowledge and working experience with MS Office and/or Google Drive.
• Ability to complete a background check.

Responsibilities

• Coordinate and oversee the day-to-day operations of med spa services, including laser treatments, injectables, and other advanced aesthetic and wellness treatments.
• Deliver five-star customer service and hospitality to med spa guests.
• Support a high average ticket price through rebooking, cross-booking, and upgrades.
• Work toward sales KPIs and contribute to business growth.
• Build relationships with and engage guests, and inspire and educate them.
• Use time efficiently and manage details effectively.

Benefits

• Competitive pay described as among the highest in the industry.
• Incentive and bonus potential.
• Health, dental, and vision benefits at 30 hours per week.
• One week of paid time off at 30 hours per week.
• 2% matching 401(k) at 20 hours per week.
• Six weeks of paid parental leave after one year of employment.
• Short-term and long-term disability options.
• Discounts on spa and med spa services and retail.
• Ongoing training and opportunities to grow.
• A collaborative, caring workplace culture.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed