Spa Coordinator/Receptionist (Full Time)

A Valley of Vitality Wellness Studio•Prescott, AZ

2d•$17 - $20

About The Position

A Valley of Vitality Wellness Studio is seeking a full-time Spa Coordinator to support a welcoming, service-focused wellness studio. The role is suited to a professional who can remain calm and organized in a fast-paced setting, make clients feel cared for, and collaborate with the front desk team, therapists, and management. The coordinator schedules services, manages client communications and payments, supports studio operations, and helps maintain a clean, safe, and inviting environment. The position also includes recommending services, treatments, and retail products to clients. A four-hour paid job trial is required to demonstrate baseline qualifications.

Requirements

Confidence using POS and scheduling software.
Strong computer skills and a warm, polished phone presence.
Ability to navigate and resolve client concerns gracefully.
Ability to multitask in an organized manner while maintaining a positive, service-first attitude.
Clear, purposeful communication with teammates and leadership.
Collaborative, team-oriented approach.
Accountability to individual and team goals.
Strong work ethic and professional appearance.
Customer-service skills and genuine enjoyment of working with people.
Interest in learning the studio’s services and products and sharing them with clients.
Detail-oriented, career-minded approach.
Fun and pleasant demeanor.
Completion of a required four-hour paid job trial to demonstrate baseline qualifications.

Responsibilities

Warmly greet clients and help set a positive tone for their experience.
Schedule services and answer client questions in person and by phone.
Provide friendly, polished, and professional customer service.
Maintain paper and digital client files confidentially and in compliance with HIPAA.
Anticipate client needs and take ownership of client satisfaction.
Keep the spa clean, stocked, tidy, organized, and welcoming.
Assist with laundering towels and robes and with general spa upkeep.
Help create a safe, clean, nurturing environment for clients and staff.
Check clients in and out and process payments.
Sell memberships, gift cards, and retail products; make personalized product and treatment recommendations.
Resolve client concerns with patience, compassion, and efficiency.
Balance the cash drawer each shift.
Communicate with management, therapists, and the front desk team.
Work evenings and weekends and attend staff meetings.
Assist with sanitation and treatment-room preparation between clients.
Operate the cash register and POS system.
Answer and direct calls professionally and warmly.
Perform opening and closing duties.
Coordinate appointment flow to help the studio run smoothly.