Experience Specialist (Med Spa Coordinator)
About The Position
Viva Day Spa + Med Spa is hiring an Experience Specialist to coordinate and oversee the day-to-day operations of its med spa services, including laser treatments, injectables, and other advanced aesthetic and wellness treatments. The role focuses on delivering five-star hospitality and patient experiences in a collaborative, nurturing team environment, while supporting sales and business growth through rebooking, cross-booking, upgrades, and meeting key performance indicators. Viva is an Austin-based, locally owned day and med spa founded in 2005, with four locations in Central Austin and Round Rock. The company emphasizes a safe, supportive workplace, a caring culture, and employee growth. Applicants should submit a resume and a cover letter explaining why they are a good fit. The position requires a background check due to the personal nature of the business. Viva describes its sanitation practices as including HEPA filters and applicable sanitation and cleaning protocols, with additional protective measures considered during pandemics.
Requirements
- At least one year of professional experience in a medical or day spa.
- Ability to work weekends, evenings, and holidays, along with a rotating schedule.
- Willingness to make a minimum one-year commitment to the department.
- Warm, calm, and nurturing demeanor.
- Five-star customer service skills.
- Efficient use of time and superior time-management skills.
- Sales drive and motivation to exceed KPIs.
- Acute attention to detail and ability to think on one's feet.
- Strong work ethic and collaborative team orientation.
- Curiosity and ability to build relationships and engage people.
- Ability to inspire, educate, and grow business.
- Professional written and verbal communication skills.
- Computer knowledge and working experience with MS Office and/or Google Drive.
- Ability to complete a background check.
Responsibilities
- Coordinate and oversee the day-to-day operations of med spa services, including laser treatments, injectables, and other advanced aesthetic and wellness treatments.
- Provide five-star customer service and hospitality to med spa guests.
- Focus on average ticket price, rebooking, cross-booking, and upgrading.
- Work to exceed sales KPIs and contribute to business growth.
- Build relationships with and engage guests; inspire and educate them.
- Use time efficiently and manage time effectively.
- Communicate professionally, both verbally and in writing.
- Contribute as a wellness-oriented, responsible team player.
Benefits
- Incentive and bonus potential.
- Health, dental, and vision benefits at 30 hours per week.
- One week of PTO at 30 hours per week.
- 2% matching 401(k) at 20 hours per week.
- Three weeks of paid parental leave after one year of employment.
- Discounts on spa and med spa services and retail.
- Ongoing training and opportunities to grow.
- Pay described as among the highest in the industry.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
