Spa Experience Coordinator | Casual
About The Position
The Spa Experience Coordinator provides organizational and guest-service support to the Fairmont Spa team, helping ensure efficient operations, safety standards, and attentive service. The role includes maintaining spa facilities, locker rooms, and the fitness center; preparing and replenishing supplies and food and beverage offerings; assisting guests with appointments and lounge facilities; and supporting spa departments as needed. The position requires a calm, professional, service-oriented approach and attention to guest needs throughout the day. The hourly rate is $27.54. Work schedules vary and include weekends and holidays to meet hotel business demands.
Requirements
- Ability to speak, read, write, and understand English.
- Good verbal and written communication skills.
- Ability to communicate effectively with people at all levels, internally and externally.
- Basic computational ability.
- Computer skills, including Microsoft Word, Excel, and email functions.
- Ability to multitask and attend to detail in a fast-paced, high-volume environment.
- Ability to work independently and prioritize assignments or seek clarification when needed.
- Professional working environment and attitude.
- High school diploma or equivalent, or vocational training.
- TB clearance.
- Food Handler certification.
- Authorization to work in the United States; work visa sponsorship is not offered.
Nice To Haves
- Graduate of an accredited school of aesthetics.
- Experience in the hospitality or spa industry.
- CPR/First Aid certification.
Responsibilities
- Provide timely, personalized, friendly, and efficient guest service in accordance with Fairmont and Leading Quality Assurance standards.
- Fold laundry and robes daily for facilities and locker room areas.
- Maintain the cleanliness, maintenance, and sanitary condition of spa facilities, locker rooms, and the fitness center.
- Report equipment deficiencies to spa leadership.
- Assist in the operation of spa departments as required.
- Maintain toiletries and other supplies in locker room vanities.
- Manage linen inventory to and from laundry on a scheduled basis.
- Direct guests to appointments and assist them as needed.
- Assist guests with tours and use of lounge facilities, including experience showers and heated benches.
- Stock towels, oshi’s, and fruit in the fitness center before opening and throughout the day as needed.
- Participate in and promote the resort’s environmental program and department sustainability initiatives.
- Promote health and safety awareness and understand emergency procedures.
- Follow policies, procedures, and service standards.
- Maintain an atmosphere of aloha and remain attentive to guest needs and requests.
- Complete side work according to shift demands.
- Contribute ideas and suggestions and participate in departmental communication meetings.
- Check with the manager before leaving a shift and bring concerns to the Manager On Duty.
- Prepare food and beverage offerings each morning and maintain adequate levels throughout the day.
- Disinfect spa slippers daily.
- Maintain a cohesive list of assigned guest lockers.
- Remain present in the locker room throughout the day to assist guests.
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What This Job Offers
Education Level
High school or GED
