Spa Director

Arch Amenities Group • Dillard, GA

2d

About The Position

The Spa Director is responsible for the overall operation, leadership, and profitability of a spa and wellness facility. The role oversees day-to-day operations, team leadership, guest satisfaction, service standards, budgeting, marketing, and business development while maintaining a high-quality guest experience and a motivated, professional, service-focused team.

The director manages spa operations, including scheduling, treatment protocols, retail sales, guest experience, cleanliness, inventory, purchasing, vendor relationships, health and safety compliance, location permits and licensing, and massage therapist license status. The role develops and manages the annual budget, monitors financial performance, and uses service and retail sales analysis to inform pricing, promotions, and upselling. The director also addresses guest feedback, monitors satisfaction, and develops service improvements, marketing campaigns, seasonal promotions, and special events.

Work is performed in a spa, clinic, or wellness center and may involve exposure to oils, lotions, low lighting, chemicals, odors, noise, and varying indoor or outdoor conditions. Evening, weekend, and holiday hours may be required depending on client scheduling. The employee must be able to perform the essential functions of the position, with reasonable accommodation as applicable.

Requirements

• 5+ years of progressive leadership experience in spa, wellness, or hospitality operations.
• Proven track record of leading high-performing teams and delivering strong financial results.
• Strong leadership, coaching, and team development skills.
• Exceptional customer service and interpersonal skills.
• Financial acumen, including experience managing budgets and profit and loss.
• Proficiency in spa booking and point-of-sale systems.
• Knowledge of spa modalities, wellness trends, and retail merchandising.
• Ability to stand for extended periods.
• Ability to perform physical work, including bending, lifting, and repetitive hand and arm movements.
• Must be able to lift up to 25 pounds.

Nice To Haves

• Bachelor's degree in Hospitality, Business, or a related field is preferred.
• Experience with spa booking and POS systems such as Mindbody, Booker, or SpaSoft.

Responsibilities

• Manage spa operations, including scheduling, treatment protocols, retail sales, guest experience, and cleanliness standards.
• Lead, hire, train, and develop therapists, front desk staff, and spa attendants.
• Ensure services meet or exceed industry standards and client expectations.
• Maintain inventory of products, supplies, and equipment; manage purchasing and vendor relationships.
• Ensure compliance with health, safety, and hygiene regulations, location permits and licensing, and current massage therapist licenses.
• Develop and manage the annual spa budget, including revenue targets, expense control, and profitability.
• Monitor daily, weekly, and monthly financial performance and take corrective action as needed to meet goals.
• Analyze service and retail sales to develop pricing strategies, promotions, and upselling initiatives.
• Uphold and improve the guest experience through service excellence, consistency, and personalized offerings.
• Handle guest feedback and resolve issues in a timely, professional manner.
• Oversee guest satisfaction metrics and implement service improvement plans as needed.
• Develop and implement marketing campaigns, seasonal promotions, and special events to drive business.
• Collaborate with hotel or resort marketing teams, where applicable, to align branding and increase visibility.
• Identify trends and new opportunities in spa and wellness services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager