Spa Director

EOS • Marathon, FL

21h • Onsite

About The Position

The Spa Director leads the resort’s spa and wellness operations, overseeing teams, daily guest experiences, financial performance, programming, compliance, and collaboration with resort departments. The role is responsible for creating a positive, guest-focused culture and ensuring the spa delivers personalized experiences while meeting operational and brand standards.

The director manages the spa’s financial performance, including its P&L, budgets, forecasts, pricing, inventory, labor costs, and retail margins. The role also develops wellness offerings and promotional strategies inspired by the Florida Keys, maintains vendor relationships, and ensures compliance with applicable regulations and resort policies. The position is on-site in a resort environment and requires flexible availability, including evenings, weekends, and holidays as needed.

Requirements

• At least 5 years of progressive spa or wellness experience.
• At least 3 years in a Spa Manager or Spa Director role.
• Strong P&L, budgeting, forecasting, and revenue-management experience.
• Proven leadership in hiring, training, and motivating diverse teams.
• Deep knowledge of spa treatments, protocols, retail operations, fitness facilities, and guest service standards.
• Excellent communication, problem-solving, organizational, and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Proficiency with spa management software, Microsoft Office, and inventory systems.
• Reliable transportation and ability to work on-site in a resort environment.

Nice To Haves

• Bachelor’s degree in Hospitality Management, Business Administration, Wellness, or a related field, or equivalent experience.
• Experience in a luxury hotel or resort setting.
• Florida massage therapy and/or esthetics license.
• Relevant certifications, such as ISPA or spa management.

Responsibilities

• Hire, train, mentor, schedule, and develop spa supervisors, therapists, estheticians, front-desk agents, attendants, and fitness staff.
• Foster a positive, guest-focused culture and high-performance environment; act as the primary leader and step in during supervisor absences.
• Oversee daily operations across the front-of-house, treatment rooms, relaxation areas, fitness center, boutique, and facilities.
• Ensure personalized guest experiences, handle escalated guest concerns, and maintain cleanliness, maintenance, and safety standards.
• Coordinate with resort departments on packages, groups, bridal parties, and events.
• Own the spa P&L and develop and manage budgets, forecasts, pricing, inventory, labor costs, and retail margins.
• Drive revenue through treatment sales, packages, retail, memberships and promotions, and off-site or add-on services while controlling expenses.
• Develop, update, and implement treatment menus, packages, and wellness offerings reflecting Florida Keys island inspiration.
• Oversee product selection, inventory, and vendor relationships; create promotional strategies and seasonal specials.
• Ensure compliance with local, state, and federal regulations, including Florida massage and esthetics licensing requirements, health and safety rules, emergency procedures, and resort policies.
• Maintain accurate records, schedules, and operational logs.
• Partner with resort leadership, marketing, and sales on promotions, guest packages, and the overall resort experience.
• Contribute to continuous improvement and brand excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Director