Spa Director

Cypress•Cypress, TX

About The Position

Massage Heights is seeking a Spa Director to lead a locally owned Retreat and guide the team in providing a consistently elevated guest experience. The role oversees all aspects of Retreat operations, including revenue and profitability, inventory, staffing, scheduling, and adherence to Massage Heights’ operating systems and brand standards. The Spa Director recruits, trains, develops, and retains team members; sets and pursues individual and Retreat goals; coaches staff on the floor; and builds an environment focused on guest service and loyalty. The role also promotes the brand through local events, marketing activities, and partnerships with area businesses. The position requires varied hours, including evenings, weekends, and holidays. Massage Heights describes its purpose as elevating the lives of the people it touches and supporting wellness through massage and skincare services. Its stated values are Loyal, Authentic, Passionate, and Diligent. Compensation is $35,000–$47,000 per year, with bonus opportunities.

Requirements

At least 2 years of membership-based service or retail management experience.
Experience managing hourly wage employees.
Leadership, organization, communication, and interpersonal skills, with a self-starter mentality.
Working knowledge of labor and employment laws.
Experience in training, coaching, and conflict resolution.
Ability to build positive employee relationships and manage coaching and mentoring alongside discipline.
Working knowledge of computers and standard software.
Basic business math skills.
Financial and profit-and-loss experience.
Availability to work varied hours, including weekends, evenings, and holidays.

Nice To Haves

Knowledge of local and state licensing laws for therapists and estheticians.

Responsibilities

Supervise and be accountable for Retreat operations, including revenue, profitability, inventory, and consistent adherence to brand systems and processes.
Recruit, hire, train, develop, and retain top talent.
Create and manage team member schedules to support daily operations.
Set individual and Retreat goals, develop plans, and take action to meet or exceed goals.
Lead by example in achieving personal and team goals.
Work on the floor and provide in-the-moment coaching.
Create an environment focused on excellent guest service and build guest loyalty by following Massage Heights’ operating system.
Support and implement the brand’s mission, core values, and strategies.
Plan, prepare, and execute local promotional events.
Conduct marketing activities to drive leads.
Develop partnerships with local businesses.