Spa Director

Arch Amenities Group•Naperville, IL

14h

About The Position

The Spa Director is responsible for the overall operation, leadership, and profitability of the spa and wellness facility. The role oversees day-to-day operations, team leadership, guest satisfaction, service standards, budgeting, marketing, and business development. The Spa Director ensures a high-quality guest experience while maintaining a motivated, professional, and service-focused team. The position manages spa operations, including scheduling, treatment protocols, retail sales, guest experience, and cleanliness standards. It leads the hiring, training, and development of therapists, front desk staff, and spa attendants; ensures services meet industry standards and client expectations; manages inventory, purchasing, and vendor relationships; and ensures compliance with health, safety, hygiene, location permits, and licensing requirements, including current massage therapist licenses. The Spa Director develops and manages the annual budget, tracks financial performance, and takes corrective action to meet revenue, expense, and profitability goals. The role also analyzes service and retail sales to guide pricing, promotions, and upselling. It upholds guest service standards, resolves feedback and concerns, monitors satisfaction, and implements service improvements. In addition, it develops marketing campaigns, seasonal promotions, and special events; collaborates with hotel or resort marketing teams when applicable; and identifies trends and opportunities in spa and wellness services. Work is performed in a spa, clinic, or wellness center, with occasional exposure to oils, lotions, and low lighting. Evening, weekend, and holiday hours may be required depending on client scheduling. The role involves extended periods of standing and physical tasks such as bending, lifting, and repetitive hand and arm movements; it must be able to lift up to 25 pounds.

Requirements

At least 5 years of progressive leadership experience in spa, wellness, or hospitality operations.
Proven track record of leading high-performing teams and delivering strong financial results.
Strong leadership, coaching, and team development skills.
Exceptional customer service and interpersonal skills.
Financial acumen, with experience managing budgets and profit and loss.
Proficiency in spa booking and point-of-sale systems.
Knowledge of spa modalities, wellness trends, and retail merchandising.
Ability to stand for extended periods.
Ability to perform physical work, including bending, lifting, and repetitive hand and arm movements.
Ability to lift up to 25 pounds.
Ability to work evening, weekend, and holiday hours depending on client scheduling.

Nice To Haves

Bachelor’s degree in Hospitality, Business, or a related field is preferred.
Experience with spa booking and POS systems such as Mindbody, Booker, or SpaSoft.

Responsibilities

Manage all aspects of spa operations, including scheduling, treatment protocols, retail sales, guest experience, and cleanliness standards.
Lead, hire, train, and develop therapists, front desk staff, and spa attendants.
Ensure services meet or exceed industry standards and client expectations.
Maintain product, supply, and equipment inventory; manage purchasing and vendor relationships.
Ensure compliance with health, safety, hygiene, location permit, and licensing requirements, including ensuring massage therapists’ licenses are up to date.
Develop and manage the annual spa budget, including revenue targets, expense control, and profitability.
Monitor daily, weekly, and monthly financial performance and take corrective action as needed to meet goals.
Analyze service and retail sales to develop pricing strategies, promotions, and upselling initiatives.
Uphold and elevate the guest experience through service excellence, consistency, and personalized offerings.
Handle guest feedback and resolve issues in a timely, professional manner.
Oversee guest satisfaction metrics and implement service improvement plans as needed.
Develop and implement marketing campaigns, seasonal promotions, and special events to drive business.
Collaborate with hotel or resort marketing teams, when applicable, to align branding and increase visibility.
Identify trends and new opportunities in spa and wellness services.