Spa Director

Massage Heights - Atlanta•Brookhaven, GA

9d•Onsite

About The Position

Massage Heights Brookhaven is seeking an experienced, motivated, and sales-focused Spa Director to lead their team and drive the continued growth of their Retreat. The brand purpose is to Elevate the Lives of the People We Touch, focusing on creating exceptional experiences for Members and guests while building a supportive and inspiring culture for team members. This role is central to the membership business, requiring strong sales leadership, coaching abilities, and a focus on measurable business growth. While spa industry experience is a plus, it is not required; candidates with proven success in membership sales, retail sales leadership, fitness, hospitality, or other performance-driven businesses are encouraged to apply.

Requirements

Minimum 3 years of management experience, including direct responsibility for leading, coaching, and developing a team.
Proven sales success, preferably in a membership-based, subscription, or goal-driven sales environment.
Experience managing individual and team sales goals, tracking performance, and improving results.
Strong leadership, communication, coaching, and conflict-resolution skills.
Ability to hold team members accountable while maintaining a positive and supportive work environment.
Strong organizational skills and the ability to balance sales leadership with daily operations.
Comfort working with sales reports, KPIs, budgets, and business performance metrics.
Full-time availability of 40 hours per week, including required weekend availability, some evenings, and holidays as business needs dictate.

Nice To Haves

Experience leading a membership-based business, fitness studio, wellness center, or high-volume retail operation.
Spa, massage, skincare, or wellness industry experience.
Experience with P&L management, labor optimization, and revenue growth.
Demonstrated success improving membership conversion, retention, and team productivity.

Responsibilities

Drive Sales & Membership Growth: Lead the Retreat in achieving and exceeding monthly membership sales, revenue, and retention goals. Consistently grow the active membership base through new sales, strong conversion, and effective retention strategies. Lead by example through active involvement in the sales process, including membership presentations, overcoming objections, and closing sales. Monitor key performance indicators (KPIs), identify opportunities, and implement action plans to improve results. Coach and develop the team to confidently communicate membership value and consistently deliver strong sales performance.
Lead, Inspire & Develop Your Team: Recruit, hire, train, and retain high-performing team members. Establish clear expectations, provide consistent feedback, and hold team members accountable for results. Conduct ongoing sales training, performance coaching, and team development. Create a positive, motivating, and results-oriented culture where team members are empowered to succeed. Lead from the floor, providing hands-on support and real-time coaching throughout the day.
Own Retreat Operations & Profitability: Oversee daily operations while maintaining exceptional standards of service and professionalism. Take ownership of Retreat performance, including revenue, labor management, productivity, and profitability. Create effective schedules that align staffing with business demand. Ensure consistent execution of company policies, operational procedures, and brand standards. Maintain a clean, welcoming, and elevated experience for every Member and guest. Develop local partnerships, community relationships, and promotional initiatives to drive new business.