Spa Director

Arch Amenities Group • Dillard, GA

3d

About The Position

The Spa Director is responsible for the overall operation, leadership, and profitability of the spa and wellness facility. The role oversees day-to-day operations, team leadership, guest satisfaction, service standards, budgeting, marketing, and business development. The Spa Director ensures a high-quality guest experience while maintaining a motivated, professional, service-focused team.

The position manages spa operations and staff, maintains service quality and regulatory compliance, oversees financial performance, and develops marketing and business strategies. Work is performed in a spa, clinic, or wellness center, with possible exposure to oils, lotions, and low lighting. Evening, weekend, and holiday hours may be required depending on client scheduling.

Requirements

• 5+ years of progressive leadership experience in spa, wellness, or hospitality operations.
• Proven track record of leading high-performing teams and delivering strong financial results.
• Strong leadership, coaching, and team development skills.
• Exceptional customer service and interpersonal skills.
• Financial acumen, including experience managing budgets and profit and loss.
• Proficiency with spa booking and point-of-sale systems.
• Knowledge of spa modalities, wellness trends, and retail merchandising.
• Ability to stand for extended periods.
• Ability to perform physical work, including bending, lifting, and repetitive hand and arm movements.
• Must be able to lift up to 25 pounds.

Nice To Haves

• Bachelor’s degree in Hospitality, Business, or a related field preferred.
• Experience with spa booking and POS systems such as Mindbody, Booker, or SpaSoft.

Responsibilities

• Manage spa operations, including scheduling, treatment protocols, retail sales, guest experience, and cleanliness standards.
• Lead, hire, train, and develop therapists, front desk staff, and spa attendants.
• Ensure services meet or exceed industry standards and client expectations.
• Maintain product, supply, and equipment inventory; manage purchasing and vendor relationships.
• Ensure compliance with health, safety, and hygiene regulations, as well as location permits and licensing.
• Ensure massage therapists’ licenses are up to date.
• Develop and manage the annual spa budget, including revenue targets, expense control, and profitability.
• Monitor daily, weekly, and monthly financial performance and take corrective action to meet goals.
• Analyze service and retail sales to develop pricing strategies, promotions, and upselling initiatives.
• Uphold and elevate the guest experience through service excellence, consistency, and personalized offerings.
• Handle guest feedback and resolve issues in a timely, professional manner.
• Monitor guest satisfaction metrics and implement service improvement plans as needed.
• Develop and implement marketing campaigns, seasonal promotions, and special events to drive business.
• Collaborate with hotel or resort marketing teams, when applicable, to align branding and increase visibility.
• Identify trends and new opportunities in spa and wellness services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed