Spa Director

The Standard Spa, Miami Beach•Miami Beach, FL

6d•$135,000 - $145,000•Onsite

About The Position

The Spa Director leads the daily operation, financial performance, and continued development of The Standard Spa, Miami Beach’s spa and wellness experience. The role is responsible for elevating service, treatment quality, and the atmosphere of the spa while preserving the property’s relaxed, creative, and welcoming spirit. The Spa Director oversees massage, facials, nail services, the hammam, cold plunge, sauna, steam room, yoga studio, and retail, ensuring each contributes to a thoughtful experience for hotel guests, members, and local visitors. The position calls for proven luxury hotel spa experience, refined service instincts, and the ability to develop a talented team with clear standards and consistent accountability. In collaboration with the Senior Director of Programming and other department leaders, the Spa Director helps make wellness central to the hotel experience and strengthens the spa’s reputation as a leading Miami destination. The Spa Director sets service standards and oversees the guest journey, daily operations, treatment quality, wellness programming, hotel partnerships, budgets, revenue, retail, team development, safety, and facility standards. The role requires availability for evenings, weekends, holidays, and key programming dates as business needs require.

Requirements

At least five years of progressive spa leadership experience, including senior management responsibility within a luxury hotel or resort spa.
Hotel spa experience is required.
Demonstrated success improving service standards, guest satisfaction, team performance, and financial results.
Experience overseeing multiple treatment disciplines, retail, and hydrotherapy or communal bathing facilities.
Refined understanding of luxury service and ability to deliver it with warmth, authenticity, and attention to detail.
Strong financial skills, including budgeting, forecasting, labor management, pricing, and inventory controls.
Experience collaborating across hotel departments on programming, packages, and guest experiences.
Proven ability to recruit, coach, and lead practitioners, service employees, and managers.
Strong organizational skills, sound judgment, and consistent follow-through.
Clear written and verbal communication in English.
Proficiency with spa reservation systems, operational reporting, and standard business software.
Availability to work evenings, weekends, holidays, and key programming dates as business needs require.
Ability to move throughout the property and spa facilities, including stairs, and remain actively engaged in operations for extended periods.
Ability to bend, reach, and move supplies weighing up to 15 pounds.
Ability to work in indoor, outdoor, humid, and variable-temperature environments.
Ability to perform the essential functions of the position, with or without reasonable accommodation.

Nice To Haves

Additional languages are preferred.
A degree in hospitality, business, spa management, or a related field is preferred, or an equivalent combination of education and relevant experience.

Responsibilities

Establish and maintain luxury hospitality service standards, and remain visible throughout the spa and property to engage with guests and members, support employees, and identify improvements.
Oversee the complete spa journey, from reservations and arrival through consultations, treatments, facility use, retail recommendations, and departure.
Inspect spa areas daily for cleanliness, presentation, ambiance, equipment condition, and readiness.
Address guest concerns, guide service recovery, review feedback, and translate findings into practical improvements.
Direct daily operations across treatment services, bathing and thermal facilities, the yoga studio, spa reception, and retail.
Maintain operating procedures, treatment protocols, and service expectations across spa disciplines.
Build and nurture a diverse team of practitioners delivering consistent, distinctive, high-quality experiences.
Evaluate treatment menus, products, and services for quality, relevance, and alignment with the spa’s vision.
Manage appointment availability, practitioner schedules, treatment-room utilization, and facility capacity.
Ensure employees can explain services, products, and facility use and make appropriate recommendations within their qualifications.
Maintain communication between spa reception, practitioners, instructors, and hotel departments.
Partner with the Senior Director of Programming to develop wellness programming, visiting practitioner experiences, workshops, and activations, and ensure they have appropriate staffing, facilities, scheduling, and service standards.
Collaborate with Rooms, Membership, Marketing, Food & Beverage, Culinary, Sales, and Events to integrate wellness into the wider hotel experience.
Develop spa packages and experiences that encourage participation, repeat visits, and longer engagement with the property.
Work with the Membership Director to support member engagement, communicate offerings, and respond to feedback; support Marketing in presenting the spa accurately and compellingly.
Identify opportunities that strengthen the spa’s identity while demonstrating guest value and operational feasibility.
Develop annual budgets and business plans with the General Manager and Finance Director, and remain accountable for spa financial performance.
Monitor revenue, expenses, payroll, productivity, and profitability, taking timely action when results fall below expectations.
Evaluate pricing, service mix, appointment utilization, and demand to support sustainable revenue growth.
Curate retail selections and support them with merchandising and team product education; manage purchasing, inventory, product usage, and stock controls.
Review vendor and product partnerships for quality, service, value, and financial contribution.
Recommend facility improvements, equipment investments, and new offerings with clear operational and financial rationale.
Recruit, onboard, train, and retain employees; set expectations for service, attendance, conduct, presentation, and performance, and address concerns consistently with Human Resources.
Provide ongoing coaching and training in guest interaction, treatment delivery, product knowledge, service recovery, and operational procedures.
Develop managers and supervisors to take ownership of daily operations, team performance, and follow-through.
Foster a supportive environment that values employee well-being, collaboration, and accountability; build staffing and development plans that meet business needs and support internal growth.
Partner with Engineering and Housekeeping to maintain safe, clean, and reliable treatment, bathing, and thermal facilities.
Ensure responsible teams complete and document preventive maintenance, sanitation, water-quality monitoring, and equipment inspections.
Maintain procedures for consultations, contraindications, consent, privacy, incident reporting, and emergency response.
Verify practitioners maintain required credentials and perform services within their qualifications.
Identify hazards and follow corrective actions through to resolution; ensure department policies and procedures are understood, followed, and updated as operations evolve.