Spa Director

EOS Hospitality•Marathon, FL

12d•Onsite

About The Position

The Spa Director leads the spa and wellness operation at Hawks Cay Resort, overseeing staff, daily operations, guest experience, financial performance, programming, compliance, and collaboration with resort departments. The role manages spa supervisors, therapists, estheticians, front-desk agents, attendants, and fitness staff, and serves as the primary leader, stepping in during supervisor absences. The director oversees front-of-house operations, treatment rooms, relaxation areas, the fitness center, boutique, and facilities. They are responsible for a seamless, personalized guest experience, handling escalated concerns and maintaining cleanliness, maintenance, and safety standards. The role owns the spa P&L and develops budgets, forecasts, pricing, inventory, labor costs, and retail margins. It also drives revenue through treatments, packages, retail, memberships, promotions, and add-on services while controlling expenses. The Spa Director develops and implements treatment menus, packages, and wellness offerings inspired by the Florida Keys, manages product selection and vendor relationships, and creates seasonal promotions. They ensure regulatory and resort-policy compliance, maintain operational records, and partner with resort leadership, marketing, sales, and other departments to support guest packages, events, continuous improvement, and brand excellence.

Requirements

At least 5 years of progressive spa or wellness experience, including at least 3 years in a spa manager or director role.
Strong P&L, budgeting, forecasting, and revenue-management experience.
Proven leadership in hiring, training, and motivating diverse teams.
Deep knowledge of spa treatments, protocols, retail operations, fitness facilities, and guest service standards.
Excellent communication, problem-solving, organizational, and interpersonal skills.
Ability to work flexible hours, including evenings, weekends, and holidays as needed.
Proficiency with spa management software, Microsoft Office, and inventory systems.
Reliable transportation and ability to work on-site in a resort environment.

Nice To Haves

Bachelor’s degree in hospitality management, business administration, wellness, or a related field, or equivalent experience.
Progressive spa or wellness experience in a luxury hotel or resort setting.
Florida massage therapy and/or esthetics license.
Relevant certifications, such as ISPA or spa management.

Responsibilities

Hire, train, mentor, schedule, and develop spa and fitness staff.
Foster a positive, guest-focused culture and high-performance environment; serve as the primary leader and cover supervisor absences.
Oversee daily operations across front-of-house, treatment rooms, relaxation areas, fitness center, boutique, and facilities.
Ensure personalized guest experiences, address escalated guest concerns, and maintain cleanliness, maintenance, and safety standards.
Coordinate with resort departments on packages, groups, bridal parties, and events.
Own the spa P&L and develop and manage budgets, forecasts, pricing, inventory, labor costs, and retail margins.
Drive revenue through treatment sales, packages, retail, memberships, promotions, and off-site or add-on services while controlling expenses.
Develop, update, and implement treatment menus, packages, and wellness offerings reflecting Florida Keys island inspiration.
Oversee product selection, inventory, and vendor relationships; create promotional strategies and seasonal specials.
Ensure compliance with applicable regulations, licensing requirements, health and safety standards, emergency procedures, and resort policies.
Maintain accurate records, schedules, and operational logs.
Partner with resort leadership, marketing, and sales on promotions, guest packages, and the overall resort experience.
Contribute to continuous improvement and brand excellence.