Spa Director | Semiahmoo Resort
About The Position
The Spa Director oversees the day-to-day operations of the Spa and Health Club Department at Semiahmoo Resort, Golf, and Spa. The role is responsible for facility cleanliness, efficient operations, and adherence to safety and quality standards. The Spa Director develops, coordinates, and promotes spa and health club programs to maximize guest enjoyment and revenue, and maintains retail goods and spa products for purchase. The position also manages department finances and administration, including preparing the annual income and expense budget, generating daily budget and revenue reports, auditing customer billing and accounts payable invoices weekly, and auditing payroll every two weeks. The role includes daily reconciliation of time entries, personnel paperwork filing, and bi-monthly paycheck distribution. The Spa Director communicates with other departments and staff, responds to inquiries and complaints, and supports favorable guest and employee relations. Additional duties may be assigned.
Requirements
- Bachelor’s degree from a four-year college or university, or three to five years of Spa Executive Management experience, or an equivalent combination of education and experience.
- Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
- Ability to solve practical problems and deal with a variety of concrete variables where limited standardization exists, and to interpret written, oral, diagram, or schedule instructions.
- Efficiency with Microsoft Word, Excel, Outlook, and other computer programs.
- Ability to multitask and work in a fast-paced environment with shifting priorities.
Responsibilities
- Oversee and direct the day-to-day operations of the Spa and Health Club Department.
- Ensure the overall cleanliness of the facilities.
- Develop, coordinate, and promote Spa and Health Club programs to maximize guest enjoyment and revenue.
- Maintain efficient operations and adherence to established safety and quality standards.
- Help ensure a safe work environment and immediately report unsafe conditions or equipment.
- Maintain retail goods and spa products for purchase.
- Communicate with all departments and ensure staff are informed of updates, changes, and problematic situations.
- Respond to internal and external inquiries and complaints and maintain favorable guest and employee relations.
- Prepare the annual department income and expense budget.
- Generate daily reports detailing budget, revenue, and expense information.
- Review market information to determine trends and identify guest needs.
- Audit customer billing/accounts receivable and code accounts payable invoices weekly.
- Audit payroll bi-weekly; reconcile daily time entries, file personnel paperwork, and distribute department paychecks bi-monthly.
- Perform additional duties as assigned.
Benefits
- Cellphone allowance
- Incentive eligibility
- Free parking
- Daily pay option
- Paid time off and holiday pay
- Medical, dental, vision, and disability benefits
- 401(k)
- HSA/FSA plans with employer contribution
- Referral bonus
- Discounted lodging, dining, spa, golf, and retail
- Employee assistance program
- Volunteer opportunities
- Committee participation opportunities
- Task force work opportunities
- Online learning platform
- Third-party discounts, including pet insurance, rental cars, movie and concert tickets, and theme parks and attractions
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What This Job Offers
Job Type
Full-time
Career Level
Manager
