Spa Massage Therapist | Playa Largo Resort & Spa

SHANER•Key Largo, FL

7d•Onsite

About The Position

The Spa Massage Therapist provides massages and other body treatments to resort guests, creating a relaxing environment and memorable guest experiences. The therapist performs services in accordance with established service guidelines, current licensure, guest expectations, and applicable Franchise and Shaner brand standards and policies. The role includes assessing guest contraindications, observing universal precautions, maintaining clean and disinfected equipment and treatment areas, and documenting client cards and treatment notes when appropriate. The therapist maintains knowledge of spa services and products, explains product benefits, recommends products for home use and other spa treatments, and informs management of product needs. The position requires guest-focused communication, professionalism, and the ability to work a flexible schedule that includes weekends, holidays, and varied shifts.

Requirements

High school graduate or equivalent.
Valid state massage therapy license or other credentials required by the state.
At least one year of customer service experience.
Previous massage and body work experience.
Ability to communicate satisfactorily with guests, management, and co-workers.
Ability to build rapport with guests and explain treatments and services.
Excellent customer service skills and work ethic.
Efficient, well organized, and able to handle a variety of duties simultaneously.
Energetic, enthusiastic, and motivational.
Professional manner, discretion, and appearance.
Strong team player.
Ability to work a flexible schedule, including weekends, holidays, and varied shifts.

Nice To Haves

Previous spa experience.
Knowledge of professional spa services and treatments.
Bilingual English/Spanish.

Responsibilities

Provide massages and body treatments according to service guidelines, current licensure, and guest expectations.
Create a relaxing environment and provide memorable guest experiences.
Assess guest contraindications that may prevent a service from taking place.
Attend to guest needs throughout each service and use universal precautions.
Clean and disinfect equipment; keep work areas clean and set according to procedures.
Maintain current knowledge of spa services and products, explain product benefits, and answer guest questions professionally.
Recommend products for home use and suggest other beneficial spa treatments.
Inform the Lead Therapist, Spa Director, or other management personnel about product needs.
Create and maintain client cards and treatment notes when appropriate.
Follow facility, Franchise, and Shaner policies and brand standards.
Perform other duties as assigned.