Spa Director | Semiahmoo Resort

Columbia Hospitality•Blaine, WA

About The Position

The Spa Director provides strategic leadership and oversight for all Spa Department operations at Semiahmoo Resort. The role is responsible for creating a culture of excellence and guest-centered service, maintaining high standards for cleanliness and presentation, and developing spa programs and treatments that enhance the guest experience and grow revenue. The director establishes operational, safety, and quality standards; identifies and addresses risks; and oversees spa retail and product offerings in line with guest preferences and brand positioning. The director builds relationships with guests, members, employees, and other departments, and handles inquiries and concerns professionally. Responsibilities include managing the department’s annual budget and financial reporting, overseeing financial controls and payroll administration, and monitoring market trends and competitive positioning. The director also recruits, selects, trains, coaches, and evaluates spa employees, develops technician-school recruiting pipelines, and partners with senior leadership on property initiatives and strategic planning.

Requirements

Bachelor’s degree from a four-year college or university, or three to five years of spa management experience, or an equivalent combination of education and experience.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or organization employees.
Ability to solve practical problems involving concrete variables in situations with limited standardization, and to interpret written, oral, diagram, or schedule instructions.
Familiarity with Microsoft Word, Excel, Outlook, and other computer programs.
Ability to multitask and work in a fast-paced environment with shifting priorities.

Responsibilities

Provide strategic leadership and oversight for all Spa Department operations and promote guest-centered service.
Maintain standards for cleanliness, ambiance, and facility presentation across spa areas.
Design, develop, and evolve spa programs and treatment offerings to elevate the guest experience and drive revenue growth.
Establish and uphold operational, safety, and quality standards; proactively identify and address risks or unsafe conditions.
Oversee spa retail and product offerings in alignment with guest preferences and brand positioning.
Coordinate communication across departments about priorities, changes, and emerging issues.
Build and sustain guest, member, and employee relationships, resolving inquiries and concerns professionally.
Manage the department’s annual income and expense budget and provide regular financial performance reporting to leadership.
Monitor market trends and competitive positioning to anticipate guest needs and inform strategic decisions.
Oversee financial controls, including accounts receivable billing audits and accounts payable invoice coding.
Direct payroll oversight and administration, including time reconciliation, personnel documentation, and paycheck distribution.
Mentor and develop department leadership and staff, building bench strength for future growth.
Partner with senior leadership on property initiatives and strategic planning.
Screen, interview, and select qualified spa candidates.
Develop recruiting and outreach initiatives with spa technician schools to build a pipeline of certified talent.
Coordinate new-hire and continuing training programs to meet performance expectations and luxury spa standards.
Conduct team member performance reviews according to standard operating procedures.
Coach and counsel team members to help them meet performance objectives and reach their potential.
Perform additional responsibilities as required.

Benefits

Cellphone allowance
Incentive eligibility
Free parking
Daily pay
Paid time off and holiday pay
Medical, dental, vision, and disability benefits
401(k)
HSA/FSA plans with employer contribution
Referral bonus
Discounted lodging, dining, spa, golf, and retail
Employee assistance program
Volunteer opportunities
Committee participation opportunities
Task force work opportunities
Online learning platform
Third-party perks, including discounts on pet insurance, rental cars, movie and concert tickets, theme parks, and attractions