Spa Director
About The Position
Hand & Stone Massage and Facial Spa is hiring a Spa Manager for its family-owned, three-location franchise group in Broward County, Florida. The manager owns spa performance across membership growth, sales, team leadership, and daily operations, working directly with the owner. The role emphasizes membership conversion, outbound calling, appointment volume, retention, and developing a team that meets sales and service standards. The position is full-time, offers a $55,000–$60,000 base salary plus an uncapped monthly performance bonus, and requires availability for nights, weekends, peak periods, and some holidays. Locations include Hollywood, Sunrise-Sawgrass, and Weston, Florida.
Requirements
- At least 3 years of management experience in a sales-driven business.
- Experience leading a team of 25–40 or more.
- Experience personally owning a conversion or membership metric and being able to describe the results.
- Comfort with reports and spreadsheets and making decisions based on data.
- Strong coaching, accountability, and conflict-resolution skills.
- Availability for evenings, weekends, peak periods, and some holidays.
Nice To Haves
- Membership-based business experience; Hand & Stone or Massage Envy experience is strongly preferred. Spa, fitness, wellness, or salon experience is also considered.
- Bilingual English/Spanish skills preferred.
- Zenoti experience is a strong plus.
Responsibilities
- Own membership conversion, outbound calling, retention, cancellation control, and net membership growth.
- Coach front desk employees on consultations, objection handling, and closing.
- Drive service, retail, enhancement, package, and gift card sales.
- Set daily, weekly, and monthly goals, communicate them, and follow up on performance.
- Manage daily spa operations from opening through closing.
- Manage scheduling, labor productivity, payroll controls, and provider schedule utilization.
- Monitor prebooking, repeat visits, and average ticket performance.
- Manage inventory, cash handling, cleanliness, and brand standards.
- Resolve guest concerns promptly and professionally.
- Recruit, interview, hire, onboard, and retain Spa Associates, Massage Therapists, and Estheticians; recruit proactively.
- Train and coach front desk team members and emerging leaders.
- Address performance, attendance, and policy issues directly and promptly.
- Build a professional, accountable, sales-focused culture.
Benefits
- Uncapped monthly performance bonus tied to membership conversion and appointment goals.
- Paid time off.
- 401(k) with employer matching.
- Complimentary massage or facial each month.
- Employee discounts on services and retail.
- Management training and ongoing leadership support.
- Growth opportunity across a multi-location group.
- Relocation bonus.
- Training and development.
- Wellness resources.
- Flexible schedule.
- Competitive salary.
- Opportunity for advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
