Spa Director

Singh Spas • Weston, FL

1d • Onsite

About The Position

Hand & Stone Massage and Facial Spa is hiring a spa manager for its family-owned, three-location franchise group in Broward County, Florida. The manager will own spa performance across membership growth, sales, team leadership, and daily operations, working directly with the owner. This is a sales- and metrics-focused role that requires active floor presence during peak hours, regular review of reports, and accountability for results.

The position is responsible for membership conversion, outbound calling, appointment volume, retention, service and retail sales, operational controls, and staffing. The manager will recruit and develop Spa Associates, Massage Therapists, and Estheticians and foster a professional, accountable, sales-focused culture. Nights, weekends, peak periods, and some holidays are required. The position is full-time, with a base salary of $55,000–$60,000 per year plus an uncapped monthly performance bonus.

Requirements

• At least 3 years of management experience in a sales-driven business.
• Experience leading a team of 25–40 or more.
• Personally owned a conversion or membership metric and able to describe the result.
• Comfort with reports and spreadsheets and making data-driven decisions.
• Strong coaching, accountability, and conflict-resolution skills.
• Availability for evenings, weekends, peak periods, and some holidays.

Nice To Haves

• Experience in a membership-based business; Hand & Stone or Massage Envy experience is strongly preferred. Spa, fitness, wellness, or salon experience is also considered.
• Bilingual English/Spanish.
• Zenoti experience.

Responsibilities

• Own membership conversion, outbound calling to prospects and guests, retention, cancellation control, and net membership growth.
• Coach the front desk team on consultations, objection handling, and closing.
• Drive service, retail, enhancement, package, and gift card sales.
• Set daily, weekly, and monthly goals, post them, and follow up on progress.
• Manage daily spa operations from opening through closing.
• Manage scheduling, labor productivity, and payroll controls.
• Optimize Massage Therapist and Esthetician schedule utilization, prebooking, repeat visits, and average ticket performance.
• Oversee inventory, cash handling, cleanliness, and brand standards.
• Resolve guest concerns promptly and professionally.
• Recruit, interview, hire, onboard, and retain Spa Associates, Massage Therapists, and Estheticians; recruit proactively.
• Train and coach front desk team members and emerging leaders.
• Address performance, attendance, and policy issues directly and promptly.
• Build a professional, accountable, sales-focused culture.

Benefits

• Uncapped monthly performance bonus tied to membership conversion and appointment goals.
• Paid time off.
• 401(k) with employer matching.
• Complimentary massage or facial each month.
• Employee discounts on services and retail.
• Management training and ongoing leadership support.
• Growth opportunity across a multi-location group.
• Relocation bonus.
• Training and development.
• Wellness resources.
• Competitive salary.
• Flexible schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed