Spa Director

Singh Spas • Sunrise, FL

1d • Onsite

About The Position

Hand & Stone Massage and Facial Spa is hiring a full-time spa manager for its family-owned, three-location franchise group in Broward County, serving Hollywood, Sunrise-Sawgrass, and Weston, Florida. The manager will own spa performance across membership growth, sales, team leadership, and daily operations, working directly with the owner. The role is numbers-focused and requires active floor leadership during peak hours, regular review of reports, and accountability for team performance.

The manager is responsible for membership conversion, outbound outreach, appointment volume, retention, and sales of services, retail, enhancements, packages, and gift cards. They will set and monitor daily, weekly, and monthly goals; oversee daily operations from opening through closing; manage scheduling, labor productivity, payroll controls, provider utilization, prebooking, inventory, cash handling, cleanliness, and brand standards; and resolve guest concerns.

The manager will recruit, interview, hire, onboard, train, coach, and retain Spa Associates, Massage Therapists, and Estheticians. They will address performance, attendance, and policy issues promptly and build a professional, accountable, sales-focused culture. Compensation is $55,000–$60,000 per year, plus an uncapped monthly performance bonus tied to membership conversion and appointment goals. Nights and weekends availability is required, along with availability during peak periods and some holidays.

Requirements

• At least 3 years of management experience in a sales-driven business.
• Experience leading a team of 25–40 or more.
• Personally owned a conversion or membership metric and be able to describe the metric.
• Comfort with reports and spreadsheets, with data-driven decision-making.
• Strong coaching, accountability, and conflict-resolution skills.
• Availability for evenings, weekends, peak periods, and some holidays.
• Membership-based business experience; spa, fitness, wellness, or salon experience is also considered.

Nice To Haves

• Hand & Stone or Massage Envy experience is strongly preferred.
• Bilingual English/Spanish skills are preferred.
• Zenoti experience is a strong plus.

Responsibilities

• Own membership conversion, outbound calling, retention, cancellation control, and net membership growth.
• Coach front desk team members on consultations, objection handling, and closing.
• Drive service, retail, enhancement, package, and gift card sales.
• Set daily, weekly, and monthly goals, post them, and follow up on performance.
• Oversee daily spa operations from opening through closing.
• Manage scheduling, labor productivity, payroll controls, and Massage Therapist and Esthetician schedule utilization.
• Monitor prebooking, repeat visits, and average ticket performance.
• Oversee inventory, cash handling, cleanliness, and brand standards.
• Resolve guest concerns promptly and professionally.
• Recruit, interview, hire, onboard, train, coach, and retain Spa Associates, Massage Therapists, and Estheticians.
• Recruit proactively before staffing becomes an emergency.
• Address performance, attendance, and policy issues directly and promptly.
• Build a professional, accountable, sales-focused culture.
• Review reports and use data to make operational decisions.

Benefits

• Paid time off.
• 401(k) with employer matching.
• Uncapped monthly performance bonus tied to membership conversion and appointment goals.
• Complimentary massage or facial each month.
• Employee discounts on services and retail.
• Management training and ongoing leadership support.
• Growth opportunity across a multi-location group.
• Relocation bonus.
• Wellness resources.
• Opportunity for advancement.
• Flexible schedule.
• Training and development.
• Competitive salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed