Spa Director & Sales Manager

Massage Heights - Atlanta•Brookhaven, GA

31d

About The Position

Massage Heights Brookhaven is hiring a sales-driven Spa Director to lead its team and support the growth of its retreat in Brookhaven, Atlanta, Georgia. The role focuses on membership sales leadership, team development, service quality, daily operations, and business performance. The Spa Director is expected to lead in a goal-oriented environment, coach team members, take ownership of results, and turn sales opportunities into measurable growth. The position includes leading membership sales and retention efforts, developing a high-performing team, overseeing retreat operations and profitability, and building local partnerships and promotional initiatives. The role requires full-time availability of 40 hours per week, including weekends, some evenings, and holidays as business needs dictate.

Requirements

At least 3 years of management experience, including direct responsibility for leading, coaching, and developing a team.
Proven sales success, preferably in a membership-based, subscription, or goal-driven sales environment.
Comfort working with sales reports, key performance indicators, budgets, and business performance metrics.
Full-time availability of 40 hours per week, including required weekend availability, some evenings, and holidays as business needs dictate.

Nice To Haves

Experience leading a membership-based business, fitness studio, wellness center, or high-volume retail operation.
Spa, massage, skincare, or wellness industry experience.

Responsibilities

Lead the retreat in achieving and exceeding monthly membership sales, revenue, and retention goals.
Participate actively in sales, including presenting memberships, overcoming objections, and closing sales.
Monitor key performance indicators, identify opportunities, and implement action plans to improve results.
Recruit, hire, train, and retain high-performing team members.
Set clear expectations, provide consistent feedback, and hold team members accountable for results.
Conduct ongoing sales training, performance coaching, and team development.
Provide hands-on support and real-time coaching on the floor throughout the day.
Oversee daily operations and maintain exceptional service standards.
Manage retreat performance, including revenue, labor, productivity, and profitability.
Create schedules that align staffing with business demand.
Ensure consistent execution of company policies, operational procedures, and brand standards.
Develop local partnerships, community relationships, and promotional initiatives to drive new business.