Experienced Spa Desk Concierge/Reservationist
The Greenwich Hotel•New York, NY
•Onsite
About The Position
We are seeking serious, experienced applicants for a long-term employment opportunity as a Spa Desk Concierge/Reservationist. This role involves greeting clients, managing appointments, maintaining the spa's appearance, and ensuring client satisfaction. The ideal candidate will have a friendly, polished, and positive personality, with excellent customer service and organizational skills. Competitive hourly compensation and benefits are offered.
Requirements
- Proactive, with excellent customer service and phone etiquette
- Strong organizational skills, ability to multi-task
- Computer savvy
- Must be able to work early mornings, nights, weekends & holidays
- Friendly, polished and positive personality
- Ability to stand for long periods of time
Nice To Haves
- LQA, Forbes knowledge
- Luxury spa or hotel experience
- Luxury retail experience
- Previous knowledge of Book4time and Opera software platforms
Responsibilities
- Greeting clients upon entrance and exit of the spa and seeing to their individual needs
- Booking appointments via telephone and in-person on Book4time scheduling system
- Keeping retail & spa areas organized and presentable
- Confirming appointments on a daily basis via telephone & email
- Assisting with regularly scheduled inventory count
- Maintaining knowledge of spa services, products, and technicians
- Collecting, assessing, and organizing client database
Benefits
- Full medical and dental coverage after 90 days
- 10% commission on retail sales
- PTO and sick days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
