Experienced Spa Desk Concierge/Reservationist
The Greenwich Hotel•New York, NY
•Onsite
About The Position
We are seeking a professional and experienced Spa Desk Concierge/Reservationist to join our team. The ideal candidate will be proactive, possess excellent customer service and phone etiquette, and have a friendly, polished, and positive personality. This role requires the ability to work early mornings, nights, weekends, and holidays, and the ability to stand for long periods of time. We are looking for serious applicants interested in long-term employment with competitive hourly compensation and benefits.
Requirements
- Proactive, with excellent customer service and phone etiquette
- Strong organizational skills, ability to multi-task
- Computer savvy
- Must be able to work early mornings, nights, weekends & holidays
- Friendly, polished and positive personality
- Ability to stand for long periods of time
Nice To Haves
- LQA, Forbes Knowledge a plus
- Luxury Spa or Hotel Experience Preferred
- Luxury Retail Experience Helpful
- Previous Knowledge of Book4time and Opera Software Platforms Preferred
Responsibilities
- Greeting clients upon entrance and exit of the spa and seeing to their individual needs
- Booking appointments via telephone and in-person on Book4time scheduling system
- Keeping retail & spa areas organized and presentable
- Confirming appointments on a daily basis via telephone & email
- Assisting with regularly scheduled inventory count
- Maintaining knowledge of spa services, products, and technicians
- Collecting, assessing, and organizing client database
Benefits
- Full Medical and Dental Coverage After 90 Days
- 10% Commission on Retail Sales
- PTO and Sick Days
- Competitive Hourly Compensation
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
