Spa Coordinator (FT and PT)

EOS•Austin, TX

About The Position

The Spa Coordinator welcomes and assists guests at the Lake House Spa, helping create an exceptional arrival and farewell experience that encourages guests to return. The role includes registering guests, maintaining accurate guest files, scheduling treatments using a computerized spa system, posting charges, and helping guests understand and settle their accounts. Coordinators provide information about treatments, packages, services, facility features, and hours of operation, and support smooth daily spa operations by opening and closing the spa, maintaining an orderly work area, and attending training and staff meetings. The position may also include providing locker room coverage, ensuring guests complete health history forms and therapists are informed of relevant conditions, promoting spa services and gift certificates, assisting in other operational areas as requested, and communicating matters requiring management attention. The posting lists both full-time and part-time openings and notes that schedule flexibility, including weekends and holidays, is required.

Requirements

High school diploma or GED.
At least one year of consistent, steady work experience with the general public, specifically in customer service.
Excellent verbal English communication skills.
Strong communication, listening, and people skills.
Ability to use spa computers skillfully and proficiently.
Ability to manage payments according to procedures.
Ability to work independently and within a team.
Ability to project a positive attitude over the telephone.
Detail-oriented with the ability to multitask.
Pleasant personality, self-starter, enthusiastic team player, and self-motivated.
Desire to assist others and provide excellent service, with a passion for anticipating and exceeding guest needs.
Flexibility with schedule, including weekends and holidays.
Able to perform the essential functions with or without reasonable accommodation.

Nice To Haves

Previous hotel front desk experience is helpful.

Responsibilities

Greet and register guests upon arrival at the spa, and acknowledge and greet people entering and leaving spa facilities.
Ensure guest file information is accurate.
Schedule spa services using a computerized spa system.
Post guest charges and assist guests in understanding and settling their accounts.
Provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation.
Open and close the spa each day according to Standard Operating Procedures.
Maintain a clean, safe, fully stocked, and well-organized work area.
Attend, participate in, and support spa training and staff meetings.
Arrive on time for shifts and provide locker room coverage as necessary.
Ensure guests complete health history forms and therapists are aware of guest conditions.
Promote additional spa services and gift certificates in a positive and motivational way.
Assist in all areas of spa operation as requested by management.
Work without constant direct supervision and remain at the assigned post for extended periods.
Communicate to management occurrences involving spa staff or guests that require attention.