Spa Coordinator (FT and PT)

EOS Hospitality Lake Austin Employee LLC•Austin, TX

About The Position

The Spa Coordinator welcomes guests to the Lake House Spa and helps ensure they receive exemplary service throughout their visit. This role supports guest satisfaction and return visits by providing a positive arrival and farewell experience, answering questions about spa offerings, and helping guests with scheduling and accounts. The coordinator greets and registers guests, maintains accurate guest files, schedules services using a computerized spa system, posts charges, and assists guests with settling their accounts. The role also includes opening and closing the spa according to standard operating procedures, maintaining a clean, safe, stocked, and organized work area, and attending spa training and staff meetings. Additional duties may include locker room coverage, ensuring health history forms are completed and relevant guest conditions are communicated to therapists, promoting additional services and gift certificates, and assisting other areas of spa operations as requested. The position requires a high school diploma or GED and at least one year of steady work experience with the general public, specifically in customer service. Previous hotel front desk experience is helpful. The successful candidate is personable, self-motivated, enthusiastic, detail-oriented, and able to communicate effectively, multitask, manage payments, and work independently and as part of a team. Schedule flexibility, including weekends and holidays, is required.

Requirements

High school diploma or GED.
At least one year of consistent, steady work experience with the general public, specifically in customer service.
Excellent verbal English communication skills.
Exceptional communication, listening, and people skills.
Ability to manage payments according to procedures.
Ability to work independently and within a team.
Ability to project a positive attitude over the telephone.
Detail-oriented with the ability to multitask.
Pleasant personality, self-starter, enthusiastic team player, and self-motivated.
Flexibility with schedule, including weekends and holidays.

Nice To Haves

Previous hotel front desk experience.

Responsibilities

Greet and register guests upon arrival at the spa.
Ensure guest file information is accurate.
Schedule spa services using a computerized spa system.
Post guest charges and assist guests in understanding and settling their accounts.
Maintain eye contact when addressing internal and external guests.
Open and close the spa each day according to standard operating procedures.
Acknowledge and greet everyone who enters and leaves spa facilities.
Maintain a clean, safe, fully stocked, and well-organized work area.
Attend, participate in, and support spa training and staff meetings.
Be on time for assigned shifts.
Provide locker room coverage as necessary.
Ensure guests complete health history forms and make therapists aware of guest conditions.
Promote additional spa services and gift certificates in a positive and motivational way.
Assist in all areas of spa operation as requested by management.
Work without constant direct supervision and remain at the assigned post for extended periods.
Communicate to management occurrences involving staff or guests that require attention.
Provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation.