Spa Concierge

Marriott•Irving, TX

13d

About The Position

The Spa Concierge schedules services for individuals and large groups using spa/salon reservation software, confirms scheduled services with guests, answers questions about available services, and maintains the reservations and cancellations list. The role informs providers about last-minute changes and works with a supervisor or manager to resolve scheduling issues. It checks guests in, confirms their names, provides general spa orientation, and promotes and sells spa/salon services. The Spa Concierge manages an assigned bank, keeps funds secure, obtains change as needed, processes guest payments and payment authorizations, accepts and logs cash tips for employees, and balances, scans, and submits receipts to Accounting. The role also notifies Engineering of maintenance and repair needs. The position requires following company policies and procedures, maintaining a clean and professional appearance, protecting confidential information and company assets, and delivering courteous guest service. The Spa Concierge communicates clearly and professionally, develops positive working relationships, complies with quality standards, reports accidents or unsafe conditions, and performs other reasonable duties requested by supervisors. The work may require standing, sitting, or walking for extended periods and handling objects weighing up to 10 pounds without assistance.

Requirements

High school diploma or G.E.D. equivalent preferred.
Less than one year of related work experience preferred.
No supervisory experience required or preferred.
No license or certification required.

Nice To Haves

High school diploma or G.E.D. equivalent.
Less than one year of related work experience.

Responsibilities

Schedule spa/salon services for individuals and groups using reservation software.
Call guests to confirm scheduled services and answer questions about available services.
Update reservations and cancellations throughout the day; inform providers of last-minute changes and resolve scheduling issues with a supervisor or manager.
Check in guests, confirm their first and last names, and provide a general spa orientation.
Promote and sell spa/salon services.
Manage and secure an assigned bank and obtain change appropriate to expected business levels.
Process guest payments and obtain payment authorization as needed.
Accept and log cash tips for employees.
Balance, scan, and submit receipts to Accounting.
Notify Engineering of maintenance and repair needs.
Report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies and procedures; maintain a clean, professional uniform and appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, including answering telephones using appropriate etiquette.
Develop and maintain positive working relationships and comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by Supervisors.