Spa Concierge, Kindred
About The Position
We’re looking for a kindred spirit to join the team at Kindred Resort, a new elevated luxury property located at the base of Keystone Resort in Colorado. Kindred Resort is a visionary development with a mission to be the most welcoming luxury hospitality experience through extreme kindness and active excellence. Embedded in the resort experience is a passion for the outdoors and creating connection between guests, employees, and community. Our goal is to spark elevated experiences that welcome all kindred spirits. We are seeking an attentive, polished, service-driven Front Desk Concierge to join our opening Kindred Wellness Spa team. The Front Desk Concierge is responsible for creating a seamless, welcoming, and elevated guest experience from arrival to departure. This role includes guest check-in/out, scheduling treatments, assisting with retail, maintaining a calm and polished environment, and supporting both guests and providers with professionalism and grace. This individual will be the first and last impression of the Kindred Wellness Spa and will help establish the level of excellence the resort is known for.
Requirements
- Previous front desk, concierge, or hospitality experience required
- Luxury hotel, resort, or spa experience strongly preferred
- Strong communication, multi-tasking, and problem-solving abilities
- Professional appearance and demeanor consistent with a high-end environment
- Comfortable using booking software, POS systems, and managing guest schedules
- Ability to remain calm, composed, and guest-focused during peak periods
- Knowledge or interest in wellness, skincare, and luxury spa treatments
- Availability on weekends, holidays, and during peak mountain seasons
- Commitment to Kindred’s guest-first, relationship-driven approach
Responsibilities
- Warmly welcome every guest and ensure a smooth check-in and check-out experience
- Answer phones, respond to inquiries, and assist guests with selecting services and enhancements
- Manage spa reservations, therapist schedules, and daily treatment flow
- Escort guests through the spa as needed and ensure they feel guided, supported, and comfortable
- Maintain knowledge of all spa treatments, products, policies, and offerings
- Perform transactions, process payments, and provide accurate billing
- Support retail operations including restocking, merchandising, and personalized product recommendations
- Maintain a clean, organized, and aesthetically elevated front desk and relaxation environment
- Communicate effectively with therapists and estheticians to ensure seamless service flow
- Uphold Kindred Resort’s luxury service standards and Forbes-aligned expectations
- Assist with light administrative tasks, inventory tracking, and operational support
- Protect guest privacy and uphold confidentiality at all times
- Represent the spa with professionalism, kindness, and genuine care
Benefits
- Free passes for employees
- Employee discounted lift tickets for friends and family
- Free ski lessons
- Employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
