Spa Concierge

Marriott • Avon, CO

1d

About The Position

The Spa Concierge schedules services for individuals and groups using spa/salon reservation software, confirms appointments with guests, answers questions about available services, and updates reservations and cancellations throughout the day. The role communicates last-minute changes to service providers and works with a supervisor or manager to resolve scheduling issues. It checks in guests, confirms their names, provides a general spa orientation, and promotes and sells spa/salon services.

The Spa Concierge handles assigned bank funds, obtains change as needed, keeps the bank secure, processes payments and payment authorizations, accepts and logs employee cash tips, and balances, scans, and submits receipts to Accounting. The role also notifies Engineering of maintenance or repair needs.

The position requires reporting accidents, injuries, and unsafe conditions; following company policies and quality standards; maintaining a clean, professional appearance and confidentiality; protecting company assets; and providing courteous, attentive guest service. It involves professional communication, appropriate telephone etiquette, and positive working relationships. Other reasonable duties may be assigned by supervisors.

Requirements

• High school diploma or G.E.D. equivalent.
• Less than one year of related work experience is listed as preferred.
• No supervisory experience is listed as preferred.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.
• Less than one year of related work experience.
• No supervisory experience.

Responsibilities

• Schedule spa/salon services for individuals and groups using reservation software.
• Call guests to confirm scheduled services and answer questions about available services.
• Update reservations and cancellations throughout the day, inform providers of last-minute changes, and resolve scheduling issues with a supervisor or manager.
• Check in guests, confirm their first and last names, and provide a general spa orientation upon arrival.
• Promote and sell spa/salon services.
• Obtain and secure the assigned bank, ensure contracted monies are accurate, and obtain change required for expected business levels.
• Process guest payments and obtain payment authorization as needed.
• Accept and log cash tips for employees.
• Balance, scan, and submit receipts to Accounting.
• Notify Engineering of maintenance and repair needs.
• Report accidents, injuries, and unsafe work conditions to a manager.
• Follow company policies and procedures, maintain a clean and professional uniform and appearance, protect confidential information, and safeguard company assets.
• Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Use clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Benefits

• A wide range of benefits designed to support associates and their families, enrich wellbeing, empower careers, and spark new adventures; eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED