Spa Concierge

Omni Hotels & Resorts • Louisville, KY

19h • Onsite

About The Position

The Spa Concierge is a pivotal part of the spa operation and contributes directly to guest satisfaction and the success of the hotel and spa. As both the first and last point of contact, the concierge is expected to maintain Omni Hotels’ high standards of professionalism, a consistently positive attitude, detailed knowledge of the operation, and strong attention to detail. The role works as part of the spa therapy team to provide excellent guest service and create a restorative experience that helps guests rest, relax, and regain a sense of balance and harmony.

Requirements

• At least 6 months of guest service experience; hotel or spa experience is preferred.
• Communicate clearly and pleasantly in spoken and written English with guests, management, and coworkers, in person and by telephone.
• Accurately and efficiently enter information into computer systems and demonstrate computer proficiency.
• Work cohesively with coworkers within and outside the department.
• Think clearly and quickly and make concise decisions.
• Work effectively under pressure while managing a high volume of reservations and guest requests.
• Demonstrate strong organizational and multitasking skills and provide guest follow-up in a fast-paced environment.
• Handle stressful situations while maintaining a calm, welcoming demeanor.
• Move, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.
• Stand or walk for extended periods or an entire work shift.
• Work a variety of shifts, including weekends and holidays.
• Obtain STAR Certification before the first day.

Nice To Haves

• Guest service experience in a hotel or spa environment.

Responsibilities

• Schedule and confirm appointments; greet guests; set up lockers with robes and slippers; and check guests in and out.
• Pre-sell, upsell, and cross-sell services to guests.
• Explain product and service benefits confidently and help complete retail sales.
• Resolve guest challenges promptly and inform management of situations.
• Maintain retail inventory at appropriate par levels.
• Assist Spa Attendants as needed to keep treatment rooms, locker rooms, the relaxation lounge, and reception area clean, stocked, and presentable.
• Perform other duties to assist staff and management as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed