Hualalai Sports Club & Spa - Spa Concierge - Casual

Four Seasons Hotels and Resorts • Kailua, HI

24d • Onsite

About The Position

Four Seasons Resort Hualalai is seeking a Spa Concierge who is passionate about excellence and enthusiastic about creating exceptional guest experiences. The role provides personal, gracious, and professional service, sharing knowledge of the Resort and responding to guests’ individual wants and needs. The Spa Concierge promotes and coordinates services and activities offered at the Sports Club & Spa, and collaborates with the Spa management team and Sports Club & Spa ‘ohana to support the daily operation of the Spa Desk and Apothecary. Legal authorization to work in the United States is required.

Requirements

• Three to twelve months of previous reservations and/or sales experience.
• Legal authorization to work in the United States.
• Ability to accurately read and work with computer systems.
• Strong customer service skills.
• Availability to work weekends.

Nice To Haves

• Previous spa experience.

Responsibilities

• Greet guests with Aloha and provide personal, gracious, and professional service tailored to their individual wants and needs.
• Promote, sell, and coordinate Sports Club & Spa activities and services, packaging services to meet guests’ goals.
• Provide the Spa management team with feedback on guest responses to fitness activities, recreational programs, body treatments, and other services.
• Carry out daily Spa Desk and Apothecary operations, including opening and closing responsibilities.
• Conduct orientations and site inspections for spa and beauty salon services.
• Coordinate tennis, fitness, wellness, and recreational activities.
• Assist guests with spa reservations, cancellations, and changes.
• Use the Apothecary questionnaire to determine guests’ desired results and physical characteristics for individual treatments.

Benefits

• Hourly rate of $26.54.
• On-site physical therapist.
• 24-hour access to indoor and outdoor gyms.
• Holiday, vacation, and sick pay.
• Robust benefit plan.
• Company-match 401(k) plan.
• Laundered employee uniform.
• Free employee meals prepared by the Four Seasons Culinary ‘Ohana.
• Complimentary stays at Four Seasons locations worldwide.
• Training and development opportunities.
• Employee recognition programs.

What This Job Offers

• Education Level: No Education Listed