Spa Concierge (Part-Time)

Jamul • Jamul, CA

2d

About The Position

The Spa Concierge provides exceptional guest service in the spa by answering phones and emails, scheduling and billing appointments, and maintaining thorough knowledge of spa treatments, services, promotions, and retail items. The role helps create a welcoming atmosphere at check-in and check-out, guides guests through the facility, and provides informed recommendations and reservation assistance, including multiple treatment bookings and upsells. The concierge also supports retail operations, inventory, cash handling, facility safety, and daily opening and closing procedures while maintaining a clean and professional work environment. This is a part-time position at Jamul Casino.

Requirements

• At least 2 years of customer service experience.
• At least 2 years of experience using POS transactions and software.
• At least 2 years of experience in sales and exceeding quota.
• Maintain a valid food handler’s card.
• Excellent verbal and written communication skills.
• Strong organizational skills and high attention to detail.
• Flexibility to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.
• High school diploma or equivalent.
• Ability to acquire and maintain an appropriate gaming license.

Nice To Haves

• At least 1 year of experience in a spa setting.
• Previous experience with SpaSoft.

Responsibilities

• Answer phones and schedule and bill appointments.
• Maintain thorough knowledge of treatments, services, promotions, and retail items.
• Respond promptly and professionally to emails from guests and other departments.
• Follow spa health and safety guidelines and procedures, and support the health and safety of guests and team members.
• Maintain professionalism and create a welcoming atmosphere during guest check-in and check-out.
• Tour guests and team members through the facility, familiarize them with the surroundings, and explain the spa culture.
• Recommend services and guide guests when making reservations, including offering multiple treatment bookings and upsells.
• Communicate changes, cancellations, and additions to the leadership team.
• Manage the cash drawer and ensure it balances at the end of the shift.
• Complete opening and closing duties, including checklists.
• Work positively and efficiently with colleagues and guests.
• Learn guests’ and team members’ names and recognize them personally.
• Build and maintain guest profiles to anticipate future needs and provide superior service.
• Maintain knowledge of guest services, activities, dining options, shops, local attractions, and relevant company and area information.
• Keep retail areas clean, well stocked, and maintained.
• Report equipment problems, maintenance issues, safety hazards, and unsafe practices or procedures to a supervisor immediately.
• Attend scheduled team member meetings.
• Assist with retail inventory management.
• Provide professional, friendly, and engaging service, acknowledging and responding to individual guest needs and expectations.
• Participate in other areas of spa operations, treatment and product knowledge, and retail sales.
• Maintain a clean, hygienic, and neat work environment and ensure equipment is in safe working order.
• Follow departmental policies and procedures, safety and sanitation policies, AAA service standards, and grooming standards.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package and programs supporting team members’ personal and professional well-being.
• Fun incentives and team member appreciation days.
• Relaxation nooks and a Zen room.
• Team dining area.
• Fitness center.
• Complimentary EV charging.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED