Spa Concierge at Spa de La Mer, Baccarat Hotel NYC

Arch Amenities Group•New York, NY

25d

About The Position

The Spa Concierge is responsible for maintaining the cleanliness and order of the spa and fitness areas, including the spa, locker rooms, fitness room, pool area, and spa desk where applicable. The role also supports guests by greeting them, escorting them to changing areas, explaining facility features, and communicating information about the facility and its amenities. The Spa Concierge follows Arch Amenities Group’s policies, mission, values, standards, and brand standards; reports incidents and facility concerns to management; and performs other duties as assigned.

Requirements

High school diploma or GED.
Previous customer service experience; hospitality industry experience preferred.
Ability to converse with members and guests and convey information clearly.
Efficient, well organized, and able to manage multiple duties simultaneously.
Energetic, enthusiastic, and motivational, with a professional manner, discretion, and appearance.
Strong team-player skills.
Ability to remain calm and composed under pressure.
Attention to detail.
Availability during facility operating hours, which may include nights, weekends, and holidays.
Ability to stand for long periods.
Ability to perform medium work: exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move light objects.
Ability to climb, balance, kneel, crouch, reach, stand, walk, push, pull, lift, finger, grasp, use tactile sense, perform repetitive motions, and see, hear, talk, and maintain visual acuity.
Ability to work around possible noise, wet and humid conditions, fumes, odors, dust, chemicals, and mechanical and electrical hazards.

Nice To Haves

Previous customer service experience in the hospitality industry is preferred.

Responsibilities

Maintain the Arch Amenities Group guest experience in accordance with its mission, values, standards, expectations, and brand standards.
Follow Arch Amenities Group policies.
Maintain the cleanliness and order of the facility, including sweeping, mopping, vacuuming, and removing trash.
Restock linens in locker rooms and appropriate guest areas; collect dirty linens and take them to housekeeping or laundry pickup.
Clean and sanitize wet areas, bathrooms, and grooming areas throughout the day.
Distribute and place linens in treatment rooms, workout areas, closets, and dispensaries as applicable.
Escort members and guests to changing areas courteously and promptly, and explain the locker rooms, bathrooms, and showers.
Perform laundry duties, including washing, drying, and folding linens, if applicable.
Ensure areas are clean and replenish supplies as needed.
Learn about the facility and its amenities to communicate effectively with members and guests.
Greet guests warmly and with direct eye contact; inform facility management of member, guest, or facility issues.
Report incidents and accidents to a member of the management team.
Perform other duties as assigned.