Spa Concierge

Pacific Hospitality Group • Phoenix, AZ

2d • Onsite

About The Position

The Spa Concierge serves as the first point of contact for spa guests, creating a warm, personalized, and seamless customer service experience from arrival through departure. This role combines exceptional guest service with operational support by managing reservations, maintaining immaculate spa facilities, assisting with guest amenities, supporting retail and food & beverage offerings, and ensuring the spa environment consistently exceeds guest expectations.

Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Frequently bend, stoop, kneel, reach, lift, push, and pull supplies, linens, and equipment.
• Ability to lift up to 50 pounds occasionally.
• Comfortable working in warm and humid environments, including steam rooms and sauna areas.
• Ability to safely operate computers, telephones, POS systems, and office equipment.
• Ability to maintain cleanliness while adhering to OSHA, PPE, sanitation, and safety standards.
• Visual acuity sufficient to inspect cleanliness, inventory, and guest areas.
• Ability to perform all essential functions with or without reasonable accommodation.
• Regularly required to walk, sit, use hands to reach with hands and arms, and stoop, kneel, or crouch.
• Must be able to lift/move and up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
• Finger dexterity is required to operate a computer keyboard, calculator and other office/IT equipment.
• Basic computer proficiency and cash-handling experience.
• Basic math skills for guest transactions and inventory support.
• Ability to maintain confidentiality and professionalism.

Nice To Haves

• Previous 17.50 hospitality, spa, hotel, guest service, or concierge experience preferred.
• Experience working with spa scheduling or hotel property management systems.
• Knowledge of Forbes Travel Guide or luxury hospitality service standards preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Professional appearance with a genuine passion for guest service.
• Ability to multitask while maintaining exceptional attention to detail.
• Comfortable working independently and collaboratively in a fast-paced luxury environment.
• Flexible availability including weekends, holidays, and varying shifts.
• Bilingual (Spanish) preferred.

Responsibilities

• Welcome guests with a warm, professional, and personalized approach while creating an elevated customer service experience.
• Schedule, modify, and confirm spa appointments while maintaining accurate guest records.
• Provide detailed information regarding spa services, treatments, amenities, wellness programs, retail products, and hotel offerings.
• Escort guests throughout the spa and provide robes, slippers, towels, refreshments, and other amenities.
• Anticipate guest needs by recommending treatments, retail products, and spa experiences.
• Process guest payments, retail purchases, and daily financial transactions accurately.
• Resolve guest concerns promptly or escalate issues to Spa Leadership when appropriate.
• Maintain the cleanliness, organization, and presentation of: Reception and retail areas, Treatment rooms, Locker rooms, Fitness center, Lounge areas, Steam and sauna facilities, Hospitality stations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed