Spa Concierge

Pyramid Global Hospitality • Washington, DC

6d • Onsite

About The Position

The Spa Concierge is responsible for the guest experience within the hotel spa, helping guests enjoy a relaxing visit through courteous and efficient service. The role greets guests, introduces them to spa facilities and program components, assists with requests and equipment use, and helps keep the spa area clean, safe, and stocked with essentials. The Spa Concierge works closely with other team members and is expected to respond quickly and maintain an engaging attitude.

Requirements

• Engaging and welcoming personality.
• Strong attention to detail.
• Ability to work under pressure in a fast-paced environment.
• Passion for creating an exceptional experience for all guests.
• Excellent communication skills.
• Ability to frequently bend, push or pull, and lift or carry up to 30 pounds; occasional lifting or carrying up to 50 pounds.
• Flexible schedule allowing work on weekends and holidays.

Nice To Haves

• CPR and First Aid certification, or the ability to obtain certification.

Responsibilities

• Greet clients as they enter the spa.
• Provide clients with tours and information about the facility and its features.
• Assist clients and guests with proper equipment usage.
• Assist guests with booking treatments by phone or in person and record transactions in the appropriate area.
• Report accidents or injuries to the Security Department.
• Monitor the spa and fitness room for cleanliness and safety, and provide direction or instruction when appropriate.
• Help ensure the spa area is clean and stocked with essential items.
• Assist guests with their needs and requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed