Spa Concierge

Woodhouse Spa - Highland Park, IL • Highland Park, IL

13h • Onsite

About The Position

Woodhouse Spa is a luxury day spa brand with more than 100 locations nationwide — and we’re bringing it to the North Shore for the first time. As our founding Lead Spa Concierge, you own the first and last impression every guest has of us. You’ll set up the front desk from scratch, shape how our team greets and cares for guests, and work alongside the Spa Director every day. The owners work in the spa day to day as true partners, not a distant corporate office.

Requirements

• High school diploma or equivalent
• Excellent verbal communication and interpersonal skills
• Strong time management and organizational skills
• Excellent computer skills — Word, Excel, Outlook, PowerPoint, and point-of-sale platforms
• Basic accounting skills for daily closing procedures
• Able to pivot and stay professional in a fast-paced environment
• Regular, consistent attendance and flexibility to work holidays and weekends.

Nice To Haves

• Experience in a similar role or in front-office operations a plus
• Previous customer service, telephone reservations, or hospitality experience a plus

Responsibilities

• Front desk operations, retail, and guest experience: guest appointments, check-in and check-out, and all internal and external communications and Retail.
• Greet every guest promptly and graciously, read their true needs, and deliver an exceptional experience, support VIP events and special guest requests.
• Answer and direct incoming calls; take and distribute messages accurately
• Escort guests and VIPs from check-in to changing lounges to quiet rooms pre and post treatments.
• Provide Spa tours
• Furnish guests with refreshments, snacks, and luxury wellness items during their experience.
• Ensure the VIP and quiet rooms are clean and tidy at all times.
• Manage mail, packages, and online gift card sales
• Keep guest and staff contact information and appointments accurate
• Support daily closing or opening procedures
• Know emergency procedures and alarm systems, and serve as point of contact in an emergency
• Attend training and participate in professional development
• Be a steward of the Woodhouse brand and Woodhouse standards

Benefits

• Competitive hourly pay
• 401(k) retirement plan
• Paid time off
• Paid training and development — Woodhouse protocols, systems training, and a real path into spa leadership
• Generous discounts on spa services and products
• A back-of-house built for the team — large, beautifully designed staff lounge with a full kitchen and a private room to reset on your break
• Garage parking
• Company parties
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED