Spa Concierge

The Woodhouse Spa - Oak Brook•Oak Brook, IL

5d•Onsite

About The Position

As a Spa Concierge, you are the first and last impression for each guest who enters the spa, making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guest's experience is memorable and enjoyable from start to finish.

Requirements

Ability to work in a fast-paced environment and maintain professionalism.
Ability to pivot and navigate through change management.
Comfortable interacting with guests in a spa setting.
Comfort level with driving company sales goals and initiatives, with a proven track record for retail sales.
Proficiency in English language (reading, writing, and verbal).
Computer proficiency.
Previous customer service and telephone reservations experience.

Responsibilities

Serves as a steward of the Woodhouse brand.
Serves as primary support for the spa’s manager, therapists, and guests.
Ensures that every guest has a friendly, inviting, and memorable experience.
Answers incoming calls, and listens to our guests’ needs to schedule appointments or provide service recommendations and collect payment for services.
Partners with the therapists to increase their guest retention by scheduling the guest’s next appointment during checkout and promoting the recommended products.
Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experience.
Drives service and retail sales by educating guests on products and services. Assists concierge team in reaching monthly retail sales goals.
Remembers the small details that make Woodhouse Spa special - guest's favorite and/or personal information like birthdays and anniversaries.
Must be able to work weekends and some holidays.
Must comply with all company policies and procedures.
Regular and consistent attendance is required to perform the essential functions of this position.
Must be able to work well with other Team Members, Managers, and interact with our guests.
Assists with essential spa functions as necessary.