Spa Concierge

Davidson Hospitality Group•Birmingham, AL

17d

About The Position

Hotel Wildemont, Autograph Collection is a luxury boutique hotel in Mountain Brook, just outside Birmingham, Alabama. The property features the Poseidon Spa, a rooftop restaurant and bar, guest rooms and suites, event spaces, and an art gallery. The Spa Concierge (described in the posting as a Spa Receptionist) provides a welcoming, relaxing experience for spa guests by greeting and checking them in, scheduling appointments, processing payments, sharing information about facilities and activities, and supporting spa staff. The role also includes maintaining the reception area, promoting spa products and services, and helping create a fun and relaxing atmosphere. Davidson Hospitality Group offers a range of benefits to team members. Employment requires a pre-employment drug test and background check; the company participates in E-Verify.

Requirements

High school diploma or equivalent.
At least 1–2 years of experience in a customer service role; hospitality or spa industry experience is preferred.
Excellent communication skills and ability to multitask.
Strong attention to detail and organizational skills.
Ability to work flexible hours, including evenings, weekends, and holidays.
Basic computer skills, including experience with booking and scheduling software.

Nice To Haves

Sales experience.

Responsibilities

Meet and greet customers with a positive, friendly attitude.
Check guests in for services, make appointments, and take payments.
Perform daily maintenance of the spa lobby or reception area.
Provide guests with information about available facilities and activities.
Promote a fun and relaxing atmosphere for guests.
Explain and enforce facility rules and regulations.
Welcome and accommodate guests, anticipate and address their service needs, and assist individuals with disabilities.
Promote and sell spa products and services.
Provide general support to spa staff.