Spa Hospitality Concierge Franklin - Full Time

The Woodhouse Spa - Charleston/Savannah/Franklin•Franklin, TN

11d•$17 - $19•Onsite

About The Position

Woodhouse Spa Franklin is seeking a warm, polished, dependable Spa Concierge to create a welcoming guest experience and keep a busy front desk running smoothly. The role is central to the guest experience, from arrival through checkout, and involves coordinating with massage, esthetics, and leadership teams. The position is based at Woodhouse Spa in Franklin, Tennessee. Weekend availability is required. Experience in spa, salon, retail, hotel, restaurant, hospitality, or another guest-facing environment is a plus, but the company says it can teach its systems and services.

Requirements

Genuine enjoyment of taking care of people.
Warm, outgoing, polished, and professional manner.
Attention to detail.
Ability to stay calm and solutions-focused when busy.
Dependability and reliability as a team member.
Comfort learning scheduling and point-of-sale technology.
Enjoyment of recommending products and experiences based on guest needs.
Ability to receive feedback and interest in continued learning.
Team-oriented approach.
Availability to work weekends.

Nice To Haves

Experience in spa, salon, retail, hotel, restaurant, hospitality, or another guest-facing environment.

Responsibilities

Welcome guests with warmth and genuine hospitality.
Create seamless check-in and check-out experiences.
Manage appointments, scheduling, phones, and guest requests.
Recommend services, enhancements, memberships, gift cards, and retail products.
Anticipate guest needs and find ways to make visits special.
Handle questions or concerns calmly and professionally.
Keep front desk and guest areas polished and spa-ready.
Work with massage, esthetics, and leadership teams to help each day run smoothly.