Spa | Male Concierge | Full Time

Omni Hotels & Resorts • Asheville, NC

11d • $19 - $22 • Onsite

About The Position

The Spa Concierge team provides personal guest service throughout each guest’s visit to the spa. The Concierge orients guests to the 43,000-square-foot facility, helps meet their needs throughout their visit, and prepares and maintains guest areas to ensure a pristine, world-class environment. The role receives an hourly rate plus a portion of the service charge, equaling $19.00–$22.00 per hour. A $500 sign-on bonus is paid across the first 90 days.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Must communicate effectively in a professional business environment.
• Ability to multitask.
• Ability to stand for seven hours per day.
• Ability to lift, carry, push, and pull 30 pounds.
• TIPS and Food Handler certifications are required; they can be arranged during onboarding.
• Must be able to work a schedule that includes weekends and holidays.

Nice To Haves

• Customer service experience is highly preferred.
• Friendly and personable.

Responsibilities

• Act as a spa ambassador and provide guests with a tour of the facility.
• Maintain a pristine environment and work area in a professional manner in accordance with the spa’s World Class Guest Standards.
• Report anything that does not meet world-class or five-star standards to a supervisor.
• Maintain high service standards.
• Remain visible in guest-facing areas and support guests’ needs.
• Assist with back-of-house operations.
• Know the spa’s current services, packages, promotions, and retail products, and communicate and promote them to guests.
• Make rounds of the entire facility, including the fitness room, every 15 minutes, and/or work at assigned Concierge stations during the shift.
• Monitor the facility to maintain a safe, clean, and well-organized environment for guests.
• Enforce spa policies, including rules regarding electronics, age restrictions, and guest behavior, with supervision or support as needed to maintain a relaxing atmosphere.

Benefits

• $500 sign-on bonus across the first 90 days.
• Hourly rate plus a portion of the service charge, equaling $19.00–$22.00 per hour.
• Comprehensive training and mentoring.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED