Spa Concierge

Marriott•Austin, TX

About The Position

The Spa Concierge schedules spa and salon services for individuals and groups using reservation software, confirms appointments with guests, answers questions about services, and updates the reservations and cancellations list. The role informs providers of last-minute changes and works with a supervisor or manager to resolve scheduling issues. It checks in guests, confirms their names, and provides a general spa orientation upon arrival. The Spa Concierge also promotes and sells services; manages an assigned bank and change; processes guest payments and payment authorizations; logs employee cash tips; balances and submits receipts to Accounting; and notifies Engineering of maintenance or repair needs. The position requires reporting accidents, injuries, and unsafe conditions; following company policies and procedures; maintaining a clean, professional appearance and confidentiality; protecting company assets; and welcoming guests according to company standards. The Spa Concierge anticipates and addresses guest needs, assists individuals with disabilities, communicates professionally, uses appropriate telephone etiquette, builds positive working relationships, and meets quality assurance standards. Other reasonable duties may be assigned by supervisors.

Requirements

High school diploma or GED equivalent.
Less than one year of related work experience.
No supervisory experience required.
No license or certification required.

Responsibilities

Schedule spa and salon services for individuals and groups using reservation software.
Call guests to confirm scheduled services and answer questions about available services.
Update reservations and cancellations throughout the day, notify providers of last-minute changes, and resolve scheduling issues with a supervisor or manager.
Check in guests, confirm their first and last names, and provide a general spa orientation.
Promote and sell spa and salon services.
Obtain and secure an assigned bank, ensure contracted monies are accurate, and obtain change for expected business levels.
Process guest payments and obtain payment authorization as needed.
Accept and log cash tips for employees.
Balance and scan receipts and submit them to Accounting.
Notify Engineering of maintenance and repair needs.
Report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, including answering telephones using appropriate etiquette.
Develop and maintain positive working relationships and comply with quality assurance expectations and standards.
Perform other reasonable duties as requested by supervisors.