Spa Attendant (Link) Supervisor

AIRE Ancient Baths•Los Angeles, CA

1d•Onsite

About The Position

AIRE Ancient Baths is preparing to open its Los Angeles location in the Arts District and is hiring a Spa Attendant Supervisor to support the Spa Attendant (Links) team. The supervisor helps deliver memorable guest experiences by leading the team, ensuring a smooth and relaxing bathhouse journey, and working closely with the Spa Attendant Manager to maintain service standards and daily operations. The role includes supervising shift operations, coordinating team coverage and breaks, supporting training and performance, communicating with other departments, maintaining cleanliness and inventory readiness, and assisting with management duties when needed. The position requires schedule flexibility, including weekends and holidays, and the ability to stand for extended periods, bend, and lift up to 20 pounds.

Requirements

At least 2 years of leadership experience; required.
Excellent verbal and written communication skills.
Exceptional customer service mentality.
Enthusiastic and adaptive personality, with strong attention to detail and aesthetics.
Ability to prioritize, organize, and make appropriate judgment calls in a fast-paced environment.
Ability to stand for prolonged periods, bend, and lift up to 20 pounds.
Flexible schedule; weekend and holiday hours are required.

Nice To Haves

At least 2 years of experience in a luxury spa setting; preferred.

Responsibilities

Supervise the Links team during shifts, assigning posts and managing breaks, coverage, and operational changes.
Ensure smooth guest flow throughout the bathhouse while maintaining AIRE service standards.
Lead AM and PM briefings on staffing, priorities, and operational updates.
Conduct walk-throughs to ensure bath areas, guest spaces, and operational stations are clean, organized, and stocked.
Coordinate with Front Desk, Housekeeping, Facilities, and Therapist teams to support seamless operations.
Complete shift handovers and communicate operational updates to leadership.
Support the department when the Manager is absent and perform MOD duties when needed.
Coach Links team members in real time and provide feedback.
Support onboarding and training for new employees on service and operational standards.
Address attendance, performance, and minor team concerns, escalating issues when necessary.
Assist with payroll review by checking attendance and worked hours for accuracy.
Support team engagement and maintain a positive, professional work environment.
Monitor cleanliness, presentation, and guest readiness throughout the shift.
Maintain inventory organization and proactively communicate supply needs.
Ensure team members uphold grooming, professionalism, and luxury hospitality standards.