Solutions Manager
About The Position
Supermicro is seeking a Solutions Manager to provide solutions-based thought leadership and connect the network, data center, cloud, and IT infrastructure markets with compelling solution and service offerings. The role supports Supermicro’s global service strategy and helps customers maintain uptime and protect their investments across Enterprise, Cloud, AI, Metaverse, and 5G Telco/Edge IT environments. The Solutions Manager leads service solutions and readiness, supports service business and RFP activities, and works across technical, sales, operations, partner, and customer teams. The role develops service offerings, prepares training and sales materials, provides technical leadership, and helps deliver certified, integrated infrastructure solutions. Periodic travel to customers and trade shows is required.
Requirements
- Bachelor’s or master’s degree in an engineering discipline, preferably computer science, computer engineering, or electrical engineering, or equivalent experience.
- At least 5 years of experience with compute/storage servers, data centers, or IT infrastructure installation, working with partners and sales to meet direct and OEM customer needs.
- Excellent communication skills and business sense.
- Solutions, programs, and/or project management experience.
- Strong background and experience with x86-based server architecture.
- Familiarity and technical knowledge of firmware, Linux, Windows, and virtualization platforms.
- Strong technical communication and leadership skills to lead investigations with engineers across multiple disciplines.
- Strong listening, verbal communication, and documentation skills.
- Customer focus and a quality-of-product-and-services mindset.
- Ability to work effectively in a high-pressure environment.
- Advanced Microsoft Visio, PowerPoint, and project management skills.
Nice To Haves
- Hands-on experience with firmware, Linux, Windows, and virtualization platforms.
Responsibilities
- Create product roadmaps and service deployment strategies based on customer requirements.
- Manage technical resources to address client needs.
- Define creative solutions and overcome constraints to meet customer requirements.
- Collaborate with internal business partners and technical teams to resolve challenges; lead preparation of total-solution RFP responses.
- Serve as an escalation point for Global Services Solutions and Support, and lead service solutions for North America and global direct, partner, and OEM programs.
- Oversee deliverables and documentation for the Supermicro service organization.
- Create positioning statements, marketing and sales training materials, and product specifications.
- Present training to internal sales teams and at customer sites.
- Conduct competitive analysis and develop an ecosystem of industry partners.
- Drive technical issues to closure by coordinating resources and working with engineering teams to reproduce and debug issues.
- Provide technical leadership and guidance to the Global Service team.
- Design, build, preconfigure, and integrate certified solutions for Supermicro Infrastructure Packaged Solutions, with an emphasis on service.
- Plan, install, and manage hardware and software solutions.
- Support the service business and RFPs, focusing on Enterprise and mission-critical service solutions.
- Set up service programs, collateral, and training for Sales, FAE, and customers.
- Enable service operations, including the enterprise service desk, parts, depot, and field engineering network, to support rapid expansion.
- Execute Enterprise SLAs and develop additional enterprise service solutions.
- Build and maintain long-term relationships with key customers.
- Travel to customers and trade shows as needed.
Benefits
- Comprehensive benefits package
- Potential eligibility for bonus programs
- Potential eligibility for equity award programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
