Solutions Manager

Dash Social

1d

About The Position

As a Solutions Manager on the Customer Success team, you will work with customers after onboarding to help them continue realizing value from the Dash Social product. You will serve as a customer-facing product expert, delivering in-depth guidance, training, feature demonstrations, and workshops to increase platform adoption. You will partner with Account Management and Account Executive teams to ensure customers receive effective training, and work with Product and Product Marketing to stay current on product offerings and prepare training paths and use cases for new features.

The role combines customer and prospect education with internal product feedback and cross-team collaboration. You will monitor usage in your areas, track bugs and customer question trends, develop adoption strategies, and share detailed feedback with the Product team. You will also help internal customer-facing teams communicate about the platform. Occasional travel may be required to deliver in-person customer training. Dash Social describes its work environment as collaborative and distributed, with teammates across the country and globe.

Requirements

• 2–4 years of relevant work experience.
• Experience in customer-facing roles.
• Strong technical skills and ability to adapt to a fast-paced, rapidly changing industry and company.
• Exceptional communication skills to build and maintain trust with existing and prospective customers.
• Ability to collaborate effectively across internal teams and expand role parameters as needed.
• Ability to self-start and bring forward ideas.
• Ability to work autonomously to identify and complete impactful projects.
• Comfort with virtual meetings.
• Exceptional organizational skills.
• Willingness to learn from mistakes and share lessons to improve team performance.
• Ability to contribute positively to team morale.
• Interest in personal growth and learning new skills.

Nice To Haves

• Post-secondary education in business.
• Comfort using and experimenting with AI tools such as Claude, ChatGPT, and Gemini, and leading conversations about them through MCP workflows.

Responsibilities

• Clearly communicate the benefits and best uses of Dash Social products and features.
• Provide industry- and role-specific examples and best practices.
• Demonstrate an understanding of the technical aspects of the Dash Social platform and answer customer questions accurately and promptly.
• Monitor and report on usage in assigned product areas.
• Track bugs and trends in customer questions in assigned product areas.
• Develop use cases and tactics to increase product adoption.
• Provide accurate, detailed customer feedback to the Product team.
• Partner with Account Management to train current and prospective clients and support customer retention and expansion.
• Work with the Customer Experience team on difficult bugs and troubleshooting.
• Provide product training, feature demonstrations, and workshops to existing customers.
• Prepare training paths and use cases for new features with Product Marketing and Product Management.
• Translate between product and customer across internal customer-facing teams.
• Deliver high-level platform overviews to customer-facing teams, including guidance on how to communicate about Dash Social.
• Work autonomously to identify and complete projects that can benefit the wider team.
• Occasionally travel to meet customers and deliver in-person training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed