Solutions Manager

Supermicro • Chicago, IL

4d

About The Position

The Solutions Manager provides solutions-based thought leadership within Supermicro, bridging networking, data center markets, cloud, and IT infrastructure into compelling solution and service offerings. The role supports Supermicro’s global professional services strategy and helps customers protect their investments by maintaining maximum uptime. It serves Enterprise, Cloud, AI, Metaverse, and 5G Telco/Edge IT customers with mission-critical needs.

The manager leads service solutions and service readiness across North America and global direct, partner, and OEM programs. The role develops roadmaps, strategies, and customer-focused solutions; coordinates technical resources and investigations; prepares RFP responses; and oversees service deliverables, documentation, training, and sales materials. It also designs and manages integrated hardware and software solutions, supports service operations and SLAs, and builds long-term customer and industry-partner relationships. Periodic travel to customers and trade shows is required.

Requirements

• Bachelor’s or master’s degree in an engineering discipline, preferably computer science, computer engineering, or electrical engineering, or equivalent experience.
• At least 5 years of experience with compute/storage servers, data center or IT infrastructure installation, and working with partners and sales to meet direct and OEM customer needs.
• Solutions, programs, and/or project management experience.
• Strong background and experience with x86-based server architecture.
• Familiarity and technical knowledge of firmware, Linux, Windows, and virtualization platforms.
• Excellent communication skills and business sense.
• Strong technical communication and leadership skills to lead investigations with engineers across multiple disciplines.
• Strong listening, verbal communication, and documentation skills.
• Customer focus and a quality-of-product-and-services mindset.
• Ability to work effectively in a high-pressure environment.
• Advanced Microsoft Visio, PowerPoint, and project management skills.
• Willingness to travel periodically.

Nice To Haves

• Hands-on experience with firmware, Linux, Windows, and virtualization platforms.

Responsibilities

• Create product roadmaps and develop strategies for successful service deployment based on customer requirements.
• Manage technical resources to address client needs.
• Define creative solutions and overcome constraints to meet customer requirements.
• Collaborate with internal business partners and technical team members to understand and resolve challenges.
• Lead preparation of total-solutions RFP responses.
• Act as an escalation point for Global Services Solutions and Support, and lead service solutions for North American and global direct, partner, and OEM programs.
• Oversee deliverables and documentation supporting the Supermicro service organization.
• Create positioning statements, marketing and sales training materials, and product specifications.
• Present training to internal sales teams and externally at customer sites.
• Conduct competitive analysis and develop an ecosystem of industry partners.
• Drive technical issues to closure by coordinating resources and working with engineering teams to reproduce and debug issues.
• Provide technical leadership and guidance to the Global Service team.
• Provide technical guidance and drive delivery of high-quality solutions with a service-oriented focus.
• Design, build, preconfigure, and integrate certified solutions packaged as Supermicro Infrastructure Packaged Solutions.
• Plan, install, and manage hardware and software solutions.
• Support service business and RFPs, focusing on Enterprise, CSP, and Neocloud service solutions.
• Set up service programs, collateral, and training for Sales, FAE, and customers to present service solutions.
• Establish service readiness and enablement for service operations, including the enterprise service desk, parts, depot, and field-engineer network.
• Execute Enterprise and Standard SLAs and add-on service solutions for the commercial segment.
• Build and maintain long-term relationships with key customers.
• Travel periodically to visit customers and attend trade shows.

Benefits

• Comprehensive benefits package.
• May be eligible to participate in bonus and equity award programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level