Solutions Manager
About The Position
The Solutions Manager provides solutions-based thought leadership within Supermicro, bridging networking, data center, cloud, and IT infrastructure into compelling solution and service offerings. The role supports Supermicro’s global service strategy and helps customers protect their investments through maximum uptime and responsive, efficient service. It serves Enterprise, Cloud, AI, Metaverse, and 5G Telco/Edge IT customers with mission-critical needs. The position leads service solutions and readiness across North America and global direct, partner, and OEM programs. It develops product roadmaps, service strategies, packaged infrastructure solutions, customer-facing proposals, sales enablement materials, and operational capabilities. The Solutions Manager collaborates with customers, partners, sales, service operations, and technical teams to resolve challenges and deliver high-quality solutions.
Requirements
- Bachelor’s or master’s degree in an engineering discipline, preferably computer science, computer engineering, or electrical engineering, or equivalent experience.
- At least 5 years of experience with compute/storage servers, data centers, or IT infrastructure installation, working with partners and sales to meet direct and OEM customer needs.
- Excellent communication skills and business sense.
- Solutions, program, and/or project management experience.
- Strong background and experience with x86-based server architecture.
- Familiarity and technical knowledge of firmware, Linux, Windows, and virtualization platforms.
- Strong technical communication and leadership skills to lead investigations with engineers across multiple disciplines.
- Strong listening, verbal communication, and documentation skills.
- Customer focus and a quality-of-product-and-services mindset.
- Ability to work effectively in a high-pressure environment.
- Advanced Microsoft Visio, PowerPoint, and project management skills.
Nice To Haves
- Hands-on experience with firmware, Linux, Windows, and virtualization platforms.
Responsibilities
- Create product roadmaps and develop strategies for successful services deployment based on customer requirements.
- Manage technical resources within the organization to address client needs.
- Define creative solutions and overcome constraints to meet customer requirements.
- Collaborate with internal business partners and technical team members to understand and resolve challenges.
- Lead preparation of total-solution RFP responses.
- Act as an escalation point for Global Services Solution and support.
- Lead service solutions for North America and global direct, partner, and OEM programs.
- Oversee deliverables and documentation supporting the Supermicro service organization.
- Create positioning statements, marketing and sales training materials, and product specifications.
- Present training to internal sales teams and externally at customer sites; travel periodically to customers and trade shows.
- Conduct competitive analysis and develop an ecosystem of industry partners.
- Drive technical issues to closure by arranging resources and engaging engineering teams to reproduce and debug issues.
- Provide technical leadership and guidance to the Global Service team.
- Provide technical guidance and drive delivery of high-quality solutions with an emphasis on service.
- Design, build, preconfigure, and integrate certified solutions packaged as Supermicro Infrastructure Packaged Solutions, with an emphasis on service.
- Plan, install, and manage hardware and software solutions.
- Support service business and RFPs, focusing on Enterprise, CSP, and Neocloud service solutions.
- Set up service programs, collateral, and training for Sales, FAE, and customers to present service solutions.
- Ensure service readiness and enablement of service operations, including enterprise service desk, parts, depot, and field-engineer network, using organic and inorganic growth approaches.
- Execute Enterprise and Standard SLAs and add-on service solutions for the commercial segment.
- Build and maintain long-term relationships with key customers.
Benefits
- Comprehensive benefits package.
- May be eligible to participate in bonus and equity award programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
