Solutions Manager

Supermicro • Dallas, TX

5d

About The Position

A Solutions Manager provides solutions-based thought leadership within Supermicro, bridging network, data center, cloud, and IT infrastructure capabilities into compelling solution and service offerings. The role supports Supermicro’s global services strategy and helps customers protect their investments through maximum uptime and responsive, high-quality service.

The position leads service solutions for North American and global direct, partner, and OEM programs, with a focus on enterprise and mission-critical customers. It is responsible for service business and RFP support, service readiness and operational enablement, enterprise SLAs, and the development of service programs, collateral, and training. The manager also builds and maintains relationships with key customers, supports technical issue resolution across engineering teams, and periodically travels to customer sites and trade shows.

Requirements

• Bachelor’s or master’s degree in an engineering discipline, preferably computer science, computer engineering, or electrical engineering, or equivalent experience.
• At least 5 years of experience with compute or storage servers, data centers, or IT infrastructure installation, working with partners and sales to meet direct and OEM customer needs.
• Excellent communication skills and business sense.
• Solutions, programs, and/or project management experience.
• Strong background and experience with x86-based server architecture.
• Familiarity and technical knowledge of firmware, Linux, Windows, and virtualization platforms.
• Strong technical communication and leadership skills to lead investigations with engineers from multiple disciplines.
• Strong listening, verbal communication, and documentation skills.
• Customer focus and a quality-of-product-and-services mindset.
• Ability to work effectively in a high-pressure environment.
• Advanced Microsoft Visio, PowerPoint, and project management skills.

Nice To Haves

• Hands-on experience with firmware, Linux, Windows, and virtualization platforms.

Responsibilities

• Create product roadmaps and develop strategies for successful service deployment based on customer requirements.
• Manage technical resources across the organization to address client needs.
• Define creative solutions and overcome constraints to meet customer requirements.
• Collaborate with internal business partners and technical teams to understand and resolve challenges; lead preparation of total-solution RFP responses.
• Act as an escalation point for Global Services Solutions and Support, and lead service solutions for North American and global direct, partner, and OEM programs.
• Oversee deliverables and documentation supporting the Supermicro service organization.
• Create positioning statements, marketing and sales training materials, and product specifications.
• Present training to internal sales teams and externally at customer sites; attend customer visits and trade shows as needed.
• Conduct competitive analysis and develop an ecosystem of industry partners.
• Drive technical issues to closure by coordinating resources and engaging engineering teams to reproduce and debug issues.
• Provide technical leadership and guidance to the Global Service team, with an emphasis on service quality and delivery of high-quality solutions.
• Design, build, preconfigure, and integrate certified solutions packaged as Supermicro Infrastructure Packaged Solutions, with emphasis on service.
• Plan, install, and manage hardware and software solutions.
• Support the service business and RFPs, focusing on enterprise and mission-critical service solutions.
• Set up service programs, collateral, and training for Sales, FAE teams, and customers to present service solutions.
• Ensure service readiness and enablement for service operations, including the enterprise service desk, parts, depot, and field engineer network, using organic and inorganic growth approaches.
• Execute enterprise SLAs and develop add-on enterprise service solutions.
• Build and maintain long-term relationships with key customers.
• Travel as required.

Benefits

• Comprehensive benefits package.
• Candidates may be eligible for participation in bonus and equity award programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level