Solutions Engineering Manager

Glean • Nashville, TN

1d • $250,000 - $330,000 • Remote

About The Position

Glean is seeking a Solutions Engineering Manager to lead and develop a team of Solutions Engineers supporting its Enterprise segment in the Central region. The manager will guide technical strategy across prospect and customer engagements, helping organizations understand how Glean’s Work AI platform can address their needs and deliver business value. The role leads and improves pre-sales work, including technical discovery, tailored demonstrations, use-case workshops, and pilot engagements, while partnering across Glean to support customer adoption and growth.

This is a remote role based in the Central region. The position combines people leadership with a player-coach approach: the manager may directly support important customer and deal situations, while primarily focusing on the performance and development of the team. The role also contributes to the hiring strategy, capacity planning, organizational design, and wider development of Glean’s Solutions Engineering discipline.

The standard annual on-target earnings range is $250,000–$330,000. Compensation depends on factors including location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for equity and benefits. Glean offers medical, vision, and dental coverage, a generous time-off policy, a 401(k) plan, a home office improvement stipend, annual education and wellness stipends, company events, and daily healthy lunches.

Glean is committed to an inclusive and diverse workplace and does not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. As part of the interview process, candidates complete a brief AI-focused exercise or discussion about how they think about, design, and use AI to drive impact.

Requirements

• Track record of hiring, developing, coaching, and retaining Solutions Engineers or comparable customer-facing technical talent.
• Ability to lead through others by setting direction, creating clarity, giving candid feedback, and building accountability, learning, and high performance.
• Player-coach mindset, with willingness to get directly involved in important customer and deal situations while prioritizing team performance and growth.
• Experience leading complex enterprise opportunities and coaching teams through technical discovery, solution strategy, executive presentations, demonstrations, workshops, and pilots.
• Strong business acumen and ability to connect technical decisions to customer outcomes, sales strategy, and company priorities.
• Technical fluency in APIs, integrations, cloud architecture, security, networking, and SaaS or hybrid environments.
• Strong AI fluency and ability to help customers and account teams identify practical generative AI applications, evaluate AI solutions, and navigate data, security, governance, and adoption considerations.
• Clear communication of technical concepts to technical and non-technical stakeholders, including the ability to deliver polished presentations.
• Organization, proactivity, and data-informed judgment; ability to plan and execute projects, balance competing priorities, and identify opportunities to improve.
• Strong listening and interpersonal skills, sound judgment, customer focus, adaptability, and willingness to do whatever it takes to help the team succeed.
• Remote location based in the Central region.

Nice To Haves

• Hands-on familiarity with one or more major cloud platforms, such as Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure.
• Experience with information security, cloud security, or audit frameworks.

Responsibilities

• Lead, coach, and develop a high-performing team of Solutions Engineers through clear expectations, regular feedback, career development, talent planning, and performance management.
• Establish and maintain a regional operating rhythm with Sales leadership, including account planning, pipeline and deal inspection, technical qualification, coverage planning, and prioritization of strategic opportunities.
• Set standards for technical discovery, connecting customer priorities to business outcomes, solution design, demonstrations, use-case workshops, and pilot engagements.
• Coach the team in sales methodologies such as Command of the Message and MEDDPICC to improve qualification, deal strategy, mutual action planning, and outcome delivery.
• Build repeatable plays, enablement, and inspection mechanisms to improve the quality and consistency of Solutions Engineering execution across the region.
• Guide account teams in identifying opportunities to expand Glean adoption and aligning technical plans, priorities, and expectations with customers and internal partners.
• Partner with Sales, Applied AI / Post-Sales, Product Management, PMM, and Engineering to resolve and escalate technical issues, improve customer outcomes, and communicate field needs and product opportunities.
• Contribute to hiring strategy, capacity planning, organizational design, and the broader development of Glean’s Solutions Engineering discipline.
• Represent Glean’s technical point of view with customers and in the broader technical community, sharing best practices and strengthening the company’s industry presence.

Benefits

• Competitive compensation
• Medical coverage
• Vision coverage
• Dental coverage
• Generous time-off policy
• 401(k) plan
• Home office improvement stipend
• Annual education stipend
• Annual wellness stipend
• Regular company events
• Daily healthy lunches
• Certain roles may be eligible for equity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed