Solutions Engineering Manager

Glean • Nashville, TN

16h • Remote

About The Position

Glean is seeking a Solutions Engineering Manager to lead and develop a team of Solutions Engineers supporting the Enterprise segment in the Central region. The manager will guide technical strategy across prospect and customer engagements, helping organizations understand how Glean’s Work AI platform can address their needs and deliver business value. The role leads and improves pre-sales work, including technical discovery, tailored demonstrations, use-case workshops, and pilot engagements, and partners across Glean to support customer adoption and growth.

The manager leads, coaches, and develops the team; establishes a regional operating rhythm with Sales leadership; and sets standards for technical discovery, solution design, demonstrations, workshops, and pilots. The role also builds repeatable sales plays and enablement, supports expansion of customer adoption, partners with cross-functional teams to address technical issues and customer outcomes, contributes to the Solutions Engineering organization’s growth, and represents Glean’s technical point of view with customers and the broader technical community.

This is a remote role based in the Central Region.

Requirements

• Track record of hiring, developing, coaching, and retaining Solutions Engineers or comparable customer-facing technical talent.
• Ability to lead through others by setting direction, creating clarity, giving candid feedback, and building a culture of accountability, learning, and high performance.
• Player-coach mindset, with willingness to get directly involved in important customer and deal situations while prioritizing the performance and growth of the team.
• Experience leading complex enterprise opportunities and coaching teams through technical discovery, solution strategy, executive presentations, demonstrations, workshops, and pilots.
• Strong business acumen and ability to connect technical decisions to customer outcomes, sales strategy, and company priorities.
• Technical fluency in APIs, integrations, cloud architecture, security, networking, and SaaS or hybrid environments.
• Strong AI fluency and ability to help customers and account teams identify practical generative AI applications, evaluate AI solutions, and navigate data, security, governance, and adoption considerations.
• Hands-on familiarity with one or more major cloud platforms, such as Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure.
• Ability to communicate technical concepts clearly to technical and non-technical stakeholders and deliver polished presentations.
• Organized, proactive, and data-informed approach, with the ability to plan and execute projects, balance competing priorities, and identify opportunities to improve.
• Strong listening and interpersonal skills, sound judgment, and a customer-focused, adaptable startup mindset, including willingness to do whatever it takes to help the team succeed.

Nice To Haves

• Experience with information security, cloud security, or audit frameworks.

Responsibilities

• Lead, coach, and develop a high-performing team of Solutions Engineers through clear expectations, regular feedback, career development, talent planning, and performance management.
• Establish and apply a regional operating rhythm with Sales leadership, including account planning, pipeline and deal inspection, technical qualification, coverage planning, and strategic-opportunity prioritization.
• Set standards for technical discovery, connecting customer priorities to business outcomes, solution design, demonstrations, use-case workshops, and pilots.
• Coach the team in applying sales methodologies such as Command of the Message and MEDDPICC to improve qualification, deal strategy, mutual action planning, and outcome delivery.
• Build repeatable plays, enablement, and inspection mechanisms to improve the quality and consistency of Solutions Engineering execution across the region.
• Coach account teams to identify opportunities to expand Glean adoption and align technical plans, priorities, and expectations with customers and internal partners.
• Partner with Sales, Applied AI / Post-Sales, Product Management, PMM, and Engineering to resolve and escalate technical issues, improve customer outcomes, and communicate field needs and product opportunities.
• Contribute to hiring strategy, capacity planning, organizational design, and development of Glean’s Solutions Engineering discipline.
• Represent Glean’s technical point of view with customers and in the broader technical community, sharing best practices and strengthening industry presence.

Benefits

• Competitive compensation
• Medical coverage
• Vision coverage
• Dental coverage
• Generous time-off policy
• Opportunity to contribute to a 401(k) plan
• Home office improvement stipend
• Annual education stipend
• Annual wellness stipend
• Regular company events
• Healthy lunches daily

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed