Manager, Solutions Engineering
About The Position
The Manager, Solutions Engineering will lead Stellar’s Forward-deployed Solutions Engineering function and own the program end-to-end. The role is accountable for supporting enterprise partners from technical discovery and solution design through production launch and ongoing support, ensuring integrations are scalable, secure, maintainable, future-proof, and aligned with the evolution of the Stellar ecosystem. This senior leadership role combines people management, architectural leadership, and program ownership. It leads a team of in-house Solutions Architects and Solutions Engineers as well as certified external collaborators, and serves as a senior technical escalation point for strategic partners. The manager works at the intersection of engineering, architecture, and partner engagement, collaborating with Product and Engineering to surface partner needs and inform roadmap priorities. The role also represents SDF in strategic partner discussions and occasional onsite engagements.
Requirements
- Significant experience leading customer-facing engineering or solutions teams, ideally in blockchain, fintech, or financial infrastructure.
- Strong technical background sufficient to lead architectural discussions, evaluate system-level trade-offs, and guide complex integrations.
- Experience managing multidisciplinary teams such as Solutions Architects, Forward-Deployed Engineers, or Partner Engineers.
- Comfort working in ambiguous, fast-evolving environments and defining structure, processes, and best practices.
- Excellent written and verbal communication skills, including the ability to translate between partner needs, technical constraints, and internal engineering and product priorities.
- Experience working directly with enterprise or institutional partners, including senior technical stakeholders.
- Willingness to travel occasionally for partner engagements.
- Strong ownership and accountability for program outcomes.
Nice To Haves
- Experience with blockchain systems, distributed ledgers, or financial market infrastructure.
- Experience working in a forward-deployed or embedded engineering model.
- Experience designing or running certification, training, or partner enablement programs.
- Contributions to open-source or ecosystem-driven platforms.
Responsibilities
- Own and continuously refine Stellar’s Solutions Engineering program, including engagement models, partner tiering, and escalation paths.
- Build, manage, mentor, and grow a team of Solutions Architects and Solutions Engineers, including in-house team members and certified external collaborators.
- Lead end-to-end technical partner engagements, from early discovery and solution design through production launch and ongoing support.
- Serve as a senior technical escalation point for high-tiered partners requiring architectural guidance or cross-functional coordination.
- Guide system and integration design for complex or non-standard use cases.
- Review proposed architectures and technical trade-offs.
- Derisk integrations through design reviews, targeted prototyping, or technical deep dives.
- Set and uphold a high technical quality bar for enterprise integrations, ensuring solutions are secure, scalable, maintainable, and future-proof.
- Collaborate with Product and Engineering to surface recurring partner needs and tooling gaps, and inform roadmap prioritization based on enterprise usage.
- Design and scale repeatable engagement models, including partner tiering, SLAs, documentation standards, and feedback loops.
- Oversee hiring, onboarding, training, and certification for solutions engineers internally and across the Stellar partner ecosystem.
- Represent SDF in strategic partner conversations, deep technical reviews, and selective onsite engagements.
- Improve the Solutions Engineering program based on live-integration learnings, postmortems, and evolving partner needs.
Benefits
- Competitive pay and lumen-denominated grants.
- Competitive health, dental, and vision coverage, with most plans covered at 100% for the employee and dependents.
- Flexible time off and 15 company holidays, including a company-wide holiday break.
- Paid parental leave for all parents and paid pregnancy disability leave for birthing parents.
- Gym reimbursement of $80 per month.
- Life and accidental death and dismemberment coverage up to $50,000.
- Short- and long-term disability coverage.
- 401(k) with 4% match.
- Health and Dependent Care FSA accounts.
- Commuter benefits with a $250 monthly employer contribution.
- Health Savings Account with monthly employer contribution.
- Family-building benefits through Kindbody.
- Wellbeing benefits, including One Medical, Rightway, and Headspace.
- Learning and development budget of $1,500 per year.
- Daily lunch and snacks in the office.
- Company retreats.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
