Solutions Lead, AI Transformation

Daniel J. Edelman • Austin, NY

1d

About The Position

The Solutions Lead, AI Transformation supports the SVP of AI Transformation in advancing specialty-based transformation across Edelman. Working with subject matter experts, product and engineering teams, and business stakeholders, this hands-on role helps discover and redesign specialty workflows, turn business needs into AI-enabled solutions, and translate redesigned workflows into standardized services and commercial models.

The role connects current ways of working to improved workflows and practical AI applications, supporting solution prototyping, development, testing, rollout, and adoption. It also helps define service deliverables, delivery models, staffing and cost assumptions, and consistent scoping and pricing frameworks that inform how Edelman packages and takes services to market.

Requirements

• 3–5 years of experience in product management, business analysis, consulting, operations, AI transformation, service design, or a related field.
• Strong understanding of generative AI tools and their business applications, with enthusiasm for exploring how AI can change workflows and service delivery.
• Experience conducting user research, gathering requirements, and documenting workflows, processes, or solutions.
• Ability to translate business needs into clear technical requirements and explain technical concepts practically to non-technical stakeholders.
• Strong analytical skills, including confidence working with structured data, spreadsheets, and models to identify insights and inform decisions.
• Excellent written communication and ability to turn ambiguous or complex information into clear requirements, frameworks, recommendations, and documentation.
• Strong organizational and project coordination skills, including the ability to manage multiple workstreams, stakeholders, and evolving priorities.
• Curiosity about business operations, service delivery, and how technology can improve efficiency, quality, and commercial value.
• Confidence collaborating across specialty teams, product and engineering, operations, and business leadership.
• Strong problem-solving skills, attention to detail, and comfort working in an evolving environment where processes and solutions are still being defined.

Nice To Haves

• Experience in PR, communications, or professional services.
• Familiarity with AI prototyping, prompt design, or product development.
• Exposure to service catalogs, process improvement, workforce planning, commercial modeling, or pricing frameworks.

Responsibilities

• Work with specialty leaders and subject matter experts to understand current workflows, identify pain points and AI opportunities, and map current- and future-state processes.
• Translate specialist knowledge and business needs into scopes, product requirements, and workflow documentation for AI-enabled tools and solutions.
• Use generative AI tools to create mockups, prototypes, and early solution concepts in collaboration with product managers and engineering teams.
• Connect subject matter experts, transformation leaders, and engineers, ensuring solutions reflect workflow needs and technical requirements and that feedback informs development priorities.
• Coordinate user feedback and testing, help develop onboarding and training resources, and track adoption and measurable improvements.
• Connect AI-enabled workflows to Edelman’s standardized service and deliverable offerings, identifying opportunities to simplify, standardize, or evolve them.
• Work with offering leads and operational stakeholders to define deliverables and validate complexity and effort assumptions.
• Assess the skills, roles, staffing, and costs needed to deliver services through transformed workflows.
• Support consistent scoping and pricing frameworks that reflect new delivery models and inform how services are taken to market.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Paid time off
• Travel assistance
• Wellness programming
• Annual bonuses may be available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed